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If you want to build trust, review your web copywriting today

Tuesday, July 12th, 2011

by Steve Kellas

This is a true story, and a cautionary one.

Not long ago, I was asked to re-write some webpages to make them more ‘user-friendly’ and, like many of my freelance copywriter projects, I began with a review of the current website copy. My own personal audit of what needed improving.

What I found surprised me. If I were arriving at their website for the first time as a customer, I’m not sure I would have bought from them.

Here’s what I found:

  • An outdated price on an older (but still visible, and outdated) product line
  • Incorrectly named products and inconsistent naming
  • Spelling errors
  • Grammar errors such as missing punctuation (full-stops) and completely incorrect punctuation such as a full-stop followed by an exclamation mark(.!)
  • Missing or incorrectly used modifiers that changed the meaning of the phrase on several key pages
  • And, a legal Terms of Use page that had the details of an offer that expired 3 years ago

As customers, we can forgive a few mistakes on a website. We all make them. It happens.

But…maybe not that many.

As a business, they were shocked and appalled that copywriting was still on the website for an outdated product with old pricing. Trust could be broken and good customers lost over mistakes like that. Never mind the legal ramifications of not updating your Terms in over 3 years.

How did this happen?

Like many businesses, they had never gone through the website to check that what was on there still needed to be there. They didn’t know what was on the website, because with staff changes, there was no way to know who had posted a lot of the content in the first place.

This is where a content audit can save your business from embarrassment, or legal action.

A content audit helps ensure trust isn’t lost

When we conduct a full, professional content audit, we highlight the kinds of errors and omissions that turn customers away. It’s a copywriting service that doesn’t involve writing. Rather, we spend time carefully analysing the copy on each page.

We review the calls-to-action, buttons, pricing, product descriptions and even error messages. Any information that is old, out of date, or in need of refreshing will be brought to your attention, ready to be dealt with either by us, or your business.

SEO and copywriting

Even if you don’t have the kinds of mistakes on your website that I outlined above, you might be missing out on a golden marketing opportunity by not updating the site regularly.

Search engines, like Google, regularly visit websites to see if they have changed. The more frequently they change, the more they visit. Therefore, regularly reviewing and updating your website is good for SEO. You’ll be able to make changes to your keywords and phrases to make them more effective over time.

(This, by the way, is one of the reasons I love web. You can make changes to improve your results, in ‘real’ time.)

If you haven’t updated your website copywriting in a couple years, it’s time to review it and refresh it.

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3 things a UK copywriter can do for your business

Wednesday, June 22nd, 2011

The other day I was asked by a friend to explain in simple terms what a UK copywriter does. What follows is a summary of our conversation organised into the top 3 things that a UK copywriter can do for your business, regardless of size, industry, or style.

#1 – Clarity

This is the most important reason to use a professional UK copywriter.

Clarity means “clearness or lucidity as to perception or understanding; freedom from indistinctness or ambiguity.” (from Dictionary.com Unabridged. Random House, Inc. http://dictionary.reference.com/browse/clarity, accessed: June 22, 2011.)

You know more about your business than anyone else in the world, which is proper. But that is a dangerous thing for communication, because your understanding and perception are full of the details. When you know a lot about something, it’s very difficult to explain it clearly (understanding), and to do so without using the lingo (ambiguity).

Professional UK copywriters, like the ones here at Big Star Copywriting, take what you know and write it in a way that allows your customers to understand what you offer, how they benefit, and what it costs. And we do it in a way stands out from your competitors.

We give clarity and distinctness to your business communications.

#2 – Time

Good writing takes planning, revising, editing, and reviewing. Good writing takes time.

If writing ‘isn’t your thing,’ it probably takes you a lot more time than you’d like it to.

Professionally trained UK copywriters can give you back your time in 2 ways:

I. We are able to write quickly because it’s our profession.
II. While we are doing the writing, you can get on with doing business.

This is incredibly cost-effective. In a typical website project of designing and developing a website from scratch, the cost of copywriting will be around 10%-15% of the budget – that’s not much considering that the words are what motivates your reader to buy from you!

We have the skills and confidence to quickly give clarity and distinctness to your business communications, saving you time.

#3 – Results

Have you ever thought about how a title gets results, or how your closing sentence gets results?

Because that’s what UK copywriters think about – results.

We are obsessed with getting your business the results it needs to succeed. We are constantly reviewing our writing to make it more successful. If it’s not performing, we rewrite it. If your offer isn’t converting, we ask questions about the words like “What if we tried using ‘no cost’ instead of ‘free’?”

We provide clear and distinct marketing and communications writing that gets results for business.

If you really want to know what a UK copywriter can do for your business, here is a quote from one of our clients who have used us for a further 5 websites:

“We are really pleased with the outcome of our first two projects with Big Star Copywriting, the Europlas site is ranking exceptionally well with organic SEO and they have already made a profit against the site development costs which is amazing considering it has only been live for a month!” Epwin Group

If you would like to talk to a UK copywriter about what we can do for your business, call us on 01803 865 025 or contact us.

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Why your copywriter just got a lot more valuable

Tuesday, February 8th, 2011

by Steve Kellas

As a professional copywriter and long-time internet marketer, I rejoiced when, a few weeks ago, Google finally succumbed to the mounting pressure being put on them to do something about the quality of their search results.

Even better news came last week when rival search firm Blekko has announced it has banned several prominent content mills from its index – notably eHow, encyclopedia.com and AnswerBag.com.

For those not in-the-know, the issue surrounds ‘content mills’ (aka content farms) whose entire business model is built on creating thousands of low-value, poorly written, nearly copied-and-pasted-from-elsewhere content. This content attracts attention in the search listings, and of course, people click to those sites. They are usually greeted with poor content, tons of ads, redirects and worse. This practice (what amounts to web spam) is a pure play at gaming the Google-system for profit. I’ve written about this before on the blog – Is ‘just okay’ good enough for your brand?.

So what does this have to do with your copywriter?

You get what you pay for

The content mills seem to have caused a spin-off effect of devaluing ALL content. They have convinced, not just advertisers, but also many new writers that $1 for a 500 word article is an acceptable rate (it’s not).

This shift in the sincerity of the search engines to do something about spam means that quality content (well written, well sourced, high-value) will return to the top of the search engine listings pages.

It also means that it’s time to stop thinking about content as a cheap typing job.

It means, develop your relationship with your copywriter now, because once Google makes the change to placing higher value on high-quality content, your copywriter will be your best friend.

Your customers will pay for valuable information

Having seen the rubbish out there, your customers will appreciate (and yes, pay for) your high-quality content. They’ll pay for it by giving you their email address, or adding you on Twitter. They’ll pay for it by downloading your free samples, or white papers and coming back for more.

They’ll pay for it by returning to your products or services again and again, because they know that you get what you pay for.

And by getting great content, and reading quality copy, they’ll know you offer only the best.

This isn’t new to us, though. We’ve always said great writing achieves great results.

Want to get to know us better?

Steve Kellas is a freelance copywriter and teaches web copywriting to businesses across the UK.

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Pro copywriting services or DIY?

Thursday, January 13th, 2011
Steve Kellas

Steve Kellas teaches web copywriting to businesses across the UK

I have a friend who loves DIY. He has remodelled each room of his home each year for the past 4 years. But apart from painting and wallpapering, there are many things that he has decided are either: a) worth the cost rather than spending the time doing it himself, or b) too complicated or skilled to do himself (like plastering).

So, my question to you is this: are professional copywriting services worthwhile to you, or would you rather do it yourself?

The value of DIY copywriting

When you are being your own copywriter, you might  not be thinking about how much you are investing in your content. I devised this little thought experiment to help you work out what you’re investing in your content.

Let’s take the average webpage of 400 words and say that it takes you about an hour and a half to write that page. You write 2 pages every week (a blog post and a news article).

1.5 hours x 2 = 3 hours per week or 12 hours per month.

How much are you paid (or do you pay yourself) per hour? Let’s be conservative and guess that it’s £15 per hour before taxes and deductions.

12 hours per month x £15 = £180 per month.

Now that is just in writing costs alone. There’s the planning, figuring out how to be an SEO copywriter, and the editing time too. Plus, those hours are 12 hours per month that you could be doing other tasks.

Learning about SEO, planning and editing: 4 hours per month x £15 = £60
12 hours lost productivity in other areas x £15 = £180

Your DIY total is a conservative £420 per month or £5040 per year. And that’s if you only earn £15 per hour. If you earn a better wage, then your investment is greater.

Had you thought of your content that way before?

The value of professional copywriting services

If you took your yearly DIY budget and hired a freelance copywriter, you’d get professionally written blogs, webpages, articles, press releases, sales letters. You name it.

You’d also get more content per week, because pro writers typically take less time and therefore charge less money per piece of work. In fact, for that same budget, you could probably get 3 pieces of online content per week – every week of the year. SEO comes with the job, so you wouldn’t need to worry about it.

The best part of hiring someone else to do your copywriting for you is that you get to spend your time doing the other work you have to do, including taking time off to go on holiday with your family.

More time + more copy + professionally written + whenever you need it, all year round = Great Investment

What do you think?

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Connecting the dots through copywriting

Thursday, January 6th, 2011
Steve Kellas

Steve Kellas teaches web copywriting to businesses across the UK

Your readers are seeing lots of dots when they look at your site. Not literal dots of course. The dots I’m talking about are ‘content dots’ – little spots of information that your readers see and follow. Anyone providing your copywriting services must connect those dots into a coherent story (or experience) on your website.

Why do readers only see dots?

You’ve probably heard this before – our readers don’t exactly read everything on our pages, they scan first. They look around for what they’re interested in, and then they read that bit. Check out Jakob Nielsen’s How Users Read on the Web if you want to see the stats on how little we actually read.

And that little word ‘bit’ is all important when copywriting for the web. There are ways to construct our web copywriting to help readers see the dots first, and then to connect them into a coherent whole – a brand story.

I can hear you thinking ‘that’s nice for info pages or branding, but what about my offers?’

The same goes for a rock-solid offer in a callout box, as well as on a landing page. You have to connect the dots of awareness and interest across your marketing, across your website, and present a coherent picture in the mind of your reader that what’s on offer on that page is absolutely essential for them, right now.

How to set up the dots so readers make a connection

A sure-fire way to do this is to know your goals first, before your fingers even lightly brush a key. That means getting your story straight:

  • What are my readers going to do on this page?
  • Where (and why) do they go next?
  • What am I showing them here, and what else might interest them?

Do this for every page, every offer, every single piece of copywriting on your website.

Your Goals + Their Goals = Dots

As you write your copy pointing toward your goals, you reveal to your reader the connections between the dots on the page – they complete the picture for themselves in their minds.

Copywriting = The Connections

Doing this right, means you need to understand your own content first. You can’t just chuck a bunch of stuff up on your site and hope readers figure it out for themselves. If all you see on your website is a jumble, that’s all your readers are going to see as well.

It’s time to sort out your picture, and your content dots, and create something easy on the eyes.

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Why all copywriters should donate to Wikipedia

Wednesday, January 5th, 2011

Why copywriters should donate to WikipediaAll hail Wiki. That much maligned source of reference material for student theses and web copywriters the world over is 10 years old. In an effort to maintain the site as purely a reference source and to avoid the relentless march of advertising, Wiki founder Jimmy Wales has recently appealed for donations from users to protect the site and keep it free of charge and free from advertising. But why should a UK copywriter donate to Wikipedia?

A global influence

Wiki has often been accused of being inaccurate. Because it is an ‘open source’ site, anyone can write a Wiki page and post it onto the website. But Wiki has taken accusations of inaccuracy very seriously and in recent years has made a concerted effort to clean up the site. Wiki has more than 380million users across it and its sister sites every month. That’s almost a third of the Internet-connected world. It is the 5th most popular website in the world and differs from the top four in that it isn’t maintained with billions of dollars of investment, incessant marketing and a huge multi-national payroll of staff. While the advice is always to cross check any information against a second or even third source, nine times out of ten the information you find on Wiki is accurate, concise and relevant.

Accurate? That’ll be a yes, then…

But, in an attempt to practice what I preach about cross-referencing, don’t just take my word for the accuracy of Wiki. The journal Nature carried out a survey to discover if the accusations of inaccuracy were true by comparing the information on Wiki to that given by the Encyclopaedia Britannica. The results were surprising. Both publications had roughly the same number of errors. According to Nature, Wikipedia had an average of 2.86 errors per article while the Encyclopaedia Britannica had an average of 2.92 mistakes per article.

The survey was carried out in 2005 and since then Wiki has installed a system of employing editors to check the accuracy of pages. Editors now moderate entries and they ensure that the facts on the pages are backed up by linked resources that can be verified. Entries that don’t have accurate resources are clearly indicated as having uncited facts.

Access all areas for UK copywriters

A UK copywriter is under a great deal of pressure to create content, often about a topic that they are unfamiliar with. In this instance, the first port of call is often Wiki to get a general overview of a subject. In that role, Wiki is invaluable to a copywriter – it is an instant access encyclopaedia of knowledge. At Big Star Content we use Wiki frequently, although we always stress to our copywriters the importance of cross-referencing material for accuracy. It is not our only source of information, but it can be a useful starting point from which we create interesting, informative and accurate content for a wide range of clients.

Changing the world

So we’re in favour of the principles of Wiki. We support what Wiki is trying to do – in Jimmy Wales’ words; “[Wikipedia] is a community creation. People like us write Wikipedia, one word at a time. People like us fund it, one donation at a time. It’s proof of our collective potential to change the world.” If you’re a UK copywriter and you use Wiki, perhaps it’s time you showed your gratitude by donating to the appeal. Freedom of information is crucial, but it often comes at a price. And it’s a price we should all be prepared to pay, if only in a small way through a donation to our favourite ‘go to’ site.

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4 things you need to do with your web copy in 2011

Thursday, December 23rd, 2010
Steve Kellas

Steve Kellas teaches web copywriting to businesses across the UK

2010 has been an interesting year in the world of website copywriting. There has been a massive increase in the amount of social content being written – blog posts, comments, Twitter and Facebook. Everyone is making predictions about what’s in store for next year.

If I may be so bold, I think that next year will bring us more and more content opportunities. That means more meaningful ways of connecting with our audiences. And because I think that good copy will increasingly play a role in differentiating successful brands, I’ve decided to give you a cheat sheet on what I think you should be doing with your website content and copy over the next 12 months.

#1 Create a publishing schedule and stick to it

Your first priority for next year is to create a schedule for yourself. Regularly updated websites show that you are still in business, and good relevant content consistently published does wonders for your visitors (customers) and for your SEO efforts.

Try to set your schedule to 3 regular website updates per week, or more if you can, and schedule your writing work appropriately.

#2 Re-use your copy

As I wrote last week, it’s sometimes difficult to come up with ideas. You can hire outside help of course, and you can also re-work your existing intellectual capital (content) into other forms like articles, blog posts, how-to guides, or slideshows. The more spin-offs you can turn it into, the harder that content works for you.

#3 Learn to write better headlines

If there’s one thing I have seen consistently talked about this year, it’s headlines. They drive social media sharing, and seem to be the reason some bloggers are so successful.

When you write a catchy headline, you attract attention from people who want what you have. And not matter what industry you are in, you can get your content more widely shared the better you can craft the title of your posts.

#4 Write copy that people want to read

Obviously. Right?

Not so.

It’s incredibly difficult to create well-written, interesting, shareable, informative website copy done by yourself on a regular basis. That’s why it’s so important to have a content expert as a partner (say, like Derryck). You just can’t do it all, and that’s okay. That’s what the pros are here for.

There you have it. 4 things you can do this coming year to help grow your business online.

Have a great Festive Season and a Happy New Year.

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Out of ideas and out of the market

Wednesday, December 15th, 2010
Steve Kellas

Steve Kellas teaches web copywriting to businesses across the UK

You were a copywriting machine. Even though you had lots of other work in your marketing department, you figured that surely you’d be able to pull together the copy regularly. Your newsletter, or blog, or Twitter feed started out with gusto. You had your 3 articles to publish each month in your newsletter, you posted twice a week on your blog, you Tweeted like @chrisbrogan. Heck, you even had a calendar to follow.

And then it happened. You went silent.

It was small at first. You felt a little twinge of anxiety opening Twitter. You had nothing to say. No biggie, you skipped your Tweets for the day and went back to business.

Then a week went by and you’ve been too busy to blog. No worries. You’ll blog next week.

After 3 or 4 months of newsletters going out regularly, you suddenly ran out of content to email to your list. You felt like you were repeating yourself.

You need professional help

I have seen this happen time and again to busy marketers who felt they could keep up. And you can, for a while. But, eventually something else takes your attention away. You start to fall behind. Then, before you know it, your company is virtually silent online, and you’re out of the market against your more prolific competitors.

This is where the professional writer – the copywriter – can really be your best asset. Here are 5 reasons you need one:

  1. Your copy will be professionally written: Sorry, but if you’re not a copywriter, you’re not going to do a great job. You just don’t have a way with words like a pro does. It’s nothing personal. I’m not good at sculpture and mechanical things. So I pay someone else to be good at those things for me.
  2. Costs less than doing nothing at all: Your marketing works really hard, so why let it suffer by going silent after all that work? Or worse, losing customers because they stop receiving things when they expect them (newsletters, blog posts) and figure you’ve shut down?
  3. When you get busy, they keep writing: This might be obvious, but if you’re paying someone to do a service for you, they keep doing it until you stop paying. So, even if you go on holiday to Mallorca, your newsletter content will be written, your blogs will go up, and your customers will still get what they have come to expect – good content from your business on a regular basis.
  4. You don’t have to come up with all the ideas: Even though we copywriters do occasionally get ‘writer’s block’, we know what to do to get out of it. You probably haven’t had the experience too many times, so it’s harder to get un-stuck. We can help you in the ideas department. In fact, many of us thrive on coming up with ideas.
  5. Scalable content: you don’t have worry about succeeding. There. I said it. If your blog becomes popular, and you find that you should be publishing more frequently, then having someone who can ramp up with it is a great asset. After all, you are already really busy doing your marketing job.

Are you struggling to keep up?

Maybe it’s time you allocated a small portion of your budget and delegate the task of copywriting to a pro.

We’d like to help. Get in touch

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