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Are basic copywriting mistakes killing your sales?

Monday, November 7th, 2011

When you rush website copywriting and throw everything together at the last minute, you risk making mistakes.

Worse, you are potentially ruining your sales potential.

Spelling mistakes stifle sales

It makes intuitive sense that spelling errors and grammar issues in your copywriting would turn off some readers. But one little spelling wouldn’t really affect the sales, would it?

Yes it would. And here’s proof.

An article on the BBC caught our eye over the summer. Spelling mistakes ‘cost millions’ in lost online sales explains how an online entrepreneur proved that one spelling mistake can cut sales in half.

When he measured transactions on his website, he found that sales DOUBLED after fixing a spelling error in the copywriting.

Taking this across multiple pages and websites, you can easily imagine just how much revenue is potentially being lost because of poor literacy skills in copywriting.

Fraud and safety concerns

Think about it.

Your customers receive a stream of spam and fraudulent emails. They read about online fraudsters and they are concerned about their safety.

If your pages contain basic spelling errors, your reader questions the credibility of your website. You look like fraud or spam.

At best, basic errors can be seen as carelessness.

“They made mistakes in the spelling; will they make mistakes filling my order?”

How can you prevent basic copywriting mistakes?

Firstly, take the time to put together the best content you can.

The time aspect is often underestimated. That’s because, although there may be some good writers in the business, they are often not professional communicators and may find the sheer amount of content required is a daunting task. Rushing the copy will only make errors more likely.

Don’t rely on spell-check. Get someone else to proof-read copywriting.

Having another pair of eyes looking over the copy will help catch basic mistakes. Spell-checking tools are notoriously poor at finding all the errors, especially when erroneous entries have accidentally made it into your custom dictionary.

Don’t believe me? Just copy the text below into your favourite word-processor and check it.

Ewe cant be shore. Be cause spell cheque is knot all ways write.

When in doubt

Hire a professional.

Time, experience and ‘expertise blindness’ all contribute to errors finding their way into copywriting. When you hire a copywriter, you off-load the time onto someone else.

You also gain the writing professional’s experience. Most of all, an outsider will bring an eye for details that you might be overlooking because you’re so close to the subject matter.

More than web pages

Spelling is supremely important in ALL your business communications. Emails, brochures, sales letters, landing pages, order forms, error messages, 404 pages.

Everything.

Do you have spelling errors on your site or in your emails?

Are you sure?

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Stop Yo Jibba Jabba! The Mr. T Guide To Tone Of Voice In Copywriting

Thursday, August 11th, 2011

by Steve Kellas

Before we address Tone of Voice in copywriting, let’s begin by clearing up what Tone of Voice is in spoken (voice) communication.

The example I’ll use is Mr. T. You know Mr. T, right? The Mohawk-sporting, muscle-bound, gold-wearing man of The A-Team and Rocky fame?

“I pity the fool!”

“I ain’t no fool. Ya know.”

“Listen. And listen goo’. I’m talkin’ t’ you. When a new kid moves in on yo block, what’s yo attitude? Do ya figga, whadda we need ‘im fo’?”

“You catchin’ my drif[t] Yeah? Goo’…”

Mr. T has a very clear Tone of Voice. When he speaks, you know it’s him. He uses certain phrases, particular inflection, and uses grammar in a way that reflects the character he wants to project.

When we transcribe Mr. T’s words, we are reflecting his Tone of Voice in the spelling, vocabulary, and the particular construction of the phrases.

Tone of Voice in copywriting

You could call the written Tone of Voice the ‘personality’ or ‘character’ of the piece (webpage, brochure, TV advert).

Using a consistent Tone of Voice in copywriting provides gives consistency to a brand’s or business’ communications. Readers like consistency.

If I start writin’ like I’m da T, den ya’ll might find it a bit of jibba-jabba. Ya’ll might say that Steve…man, I pity da foo’.

But, when I use my own Tone of Voice, the text again ‘sounds’ like me.

Ya dig?

There are 3 things to consider with Tone of Voice:

  1. Register: Mr. T’s register is lively, often humorous, slightly silly, loud, and personal. His register is rarely serious, detached, professional or relaxed.
  2. Vocabulary: The words that Mr. T uses are completely different to the words I choose to use. They are all English words, but where I say “I’m speaking to you”, Mr. T say he’s “talking at you.”
  3. Grammar: Formal, in-formal: The structures of your writing give form and meaning. Mr. T’s use of grammar is a thing all his own! Consider contractions (it’s vs. it is) and sentence length in varying the Tone of Voice (shorter is less formal).

You can change the Tone of Voice by altering the register, vocabulary and the grammar. But there is more.

How to use Tone of Voice

I’m often asked how to know what sort of tone to use.

The answer is quite plain.

Your audience determines your Tone of Voice.

Imagine Mr. T at a wrestling match press conference. His Tone of Voice will be even more brash, loud, aggressive and full of slang that it usually is. He aims his Tone of Voice at the wrestling fan audience.

Now imagine Mr. T addressing a congregation at a funeral. His Tone of Voice will be more formal, more quiet and reserved. He will not shout or use slang. Mr. T is respectful and will change his Tone of Voice to suit the audience here too.

Our copywriting must be written in a way that connects with our audience. If they are engineers, the tone might be professional, or academic. If our audience is children, we will use simple grammar, smaller words (vocabulary) and simple concepts.

Online Tone of Voice

In web copywriting, we know that a casual Tone of Voice is preferred over a formal one. We also know that conversational style is preferred over a professional style.

For Big Star Copywriting, our Tone of Voice is:

  • conversational
  • dynamic
  • fresh
  • personal

Research and tone

When doing your research on your topic, it’s important to choose sources that contribute to the Tone of Voice that’s appropriate for your audience.

Wikipedia might be a great source of information, but it is quite formal and dry (being an encyclopedia) and the content itself is factual, rather than insightful or adventurous.

If you’re writing an article for a backpacker travel brand, using Wikipedia as a source for research probably won’t work. There just won’t be the tidbits of information that the backpacker audience wants to know about. They probably don’t care what the GDP is, but they might really like to know where to get a totally awesome massage.

How you find Tone of Voice is by deciding what the audience will best respond to.

Whatever Tone of Voice you take, just be sure that it’s consistent, fool!

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Introducing ‘website copywriting dissected’ – a new blog series

Friday, March 18th, 2011

by Steve Kellas

A couple of weeks ago, we Stumbled Formstack’s Anatomy of a Perfect Landing Page. We’re quite taken with it, and it inspired an idea: what if we could write about the perfect page of copywriting?

Once we started talking about all the aspects of copywriting that would go into a perfect page, we realised quite quickly that when it comes to writing copy for a website, the answer to what is ‘perfect’ depends on what kind of page – or even what kind of element on the page – you’re copywriting.

More value, more hands-on

So, instead of trying to cram a bunch of thoughts into a post or two, we have decided to publish an entire series on web copywriting, right here on our blog. Oh yeah, and we’re doing this for free.

Why would we do this? Because we think it has value – not just for those who might want to be (or already are) copywriters, but also for anyone who would like to understand what makes website copywriting such a skilled discipline, quite different from other forms of copywriting.

What will we cover in the website copywriting dissected series?

To give you some idea as to the depth we’re going into, our first 6 posts in the series are dedicated to home pages: headlines, sub-heads, calls to action, email sign ups, testimonials, and body copy. Later, we’ll cover:

  • About us pages
  • Team pages
  • Case studies
  • Testimonials
  • FAQs
  • Guides and other information pages
  • Product and service pages
  • Contact pages

In each post we’ll talk about how to write each component, and how it fits into the overall picture of the purpose and goals of the page.

How to keep up with the series

If you haven’t done so already, add our RSS feed to your favourite reader, or subscribe to the Big Star Copywriting Blog by Email.

This way you’ll get the next part of the series each week, and be able to comment, ask questions and talk about the content in real-time.

Would you be interested in this series as an e-book? Let us know in the comments below.

Coming next week: Copywriting home pages Part 1 – The perfect headline

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Does your copywriter put the fun into functional?

Thursday, March 10th, 2011

by Steve Kellas

Have you ever thought about putting a little fun into your copy? Does your current copwriting engage in a way that a game does? Does your copy make people laugh, or smile? Do your customers actually enjoy what they read?

As a copywriter, I often see “fun” in briefs as a word that the business thinks should represent the brand. But only very very rarely do those same businesses actually embrace fun in their copywriting (and approve it).

Why we don’t like fun

Most websites just go for functional copywriting. You know the type of copy I’m talking about. It’s the kind that says “this thing does this. If you want to know more about other things, go here.”

It tells you something, but it isn’t really interesting, or fun.

It’s safe.

Safe copywriting isn’t effective because it doesn’t challenge perceptions. It doesn’t support or engage. It doesn’t cause the reader to relate or to hate. It just says safe things, in a safe way, in the vague hope that….zzzzzzzzzzzzzz

Oh sorry, I nodded off writing about it!

How to be more fun

Let’s say your brand is a “fun” sort of brand, and you’d like your copywriting to be more…well, fun. What do you do?

For a start, you could write more like how you speak. Spoken (conversational) language is more engaging, often more fun to read (because it’s broken by interjections and asides) and follows a pattern of changing rhythms that keeps attention.

Try different constructions. Like short sentences.

And, there’s no reason not to begin a sentence with a conjunction. Seriously. You speak this way. Write this way too.

Smile when you’re writing your web copy. :) Just like sales training, when you learn to smile while speaking on the phone. If you smile while you write, it will be projected into your text. Just one little tip though: trying to be ‘funny’ will not end well. Just be happy and have fun with your writing – skip the jokes.

Be a fun personality

Don’t take yourself so seriously. Fun people are fun to be around because they’re not always serious and solemn. They frisk. They frolic. They laugh. They smile.

Fun people have fun too. If your brand wants to fun, let it have fun with people. Try a pun or creative way to express yourself. Want an example of this working and succeeding? Take a look at Groupon.com.

Now go have some fun.

Steve Kellas is a freelance copywriter and teaches web copywriting to businesses across the UK.

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Google (finally) does something about copywriting spam

Wednesday, March 2nd, 2011

by Steve Kellas

A few weeks ago I wrote about why the relationship with your copywriter just got a lot more valuable. Blekko forced Google’s hand, and this past week Google answered by announcing a major change to their search algorithm.

What does this mean for you?

Well, for a start, it means that you’ll begin to see a difference in your search results on Google.

This change reduces the ranking of low-quality sites. Low-quality meaning sites that offer a lot of content that has little or no value to readers. It penalises sites that don’t put any effort into the quality of their information.

This change is important because your potential (and current) customers want quality copywriting and quality content.

And Google wants to deliver the quality to its customers. Thus the change.

How do you get quality copy on your website?

Like so many things in business, you either spend a lot of time crafting it yourself, or you hire a really good copywriter to do it for you.

And, like Daniel Scocco said this week on his blog Daily Blog Tips, when it comes to ranking well with SEO copywriting, you need to be consistent in putting good quality content out there. Week after week.

Is that all there is to this change?

Yes.

And no.

You still need to promote yourself. You still need to have a viable product. In short, you still need to run a good business and do all the things you need to do to make it succeed.

The algorithms always change – usually in favour of good businesses putting out good content on a regular basis. This latest move by Google and the other search engines means that the only ones who lose are the ones who took shortcuts in the first place

The losers here are the ones who tried to game the system and de-value all the good information that’s available out there with low-value, high-volume content.

The tables have turned again in favour of good copywriting (for now) and hopefully, you’ll see better results because of it.

Steve Kellas is a freelance copywriter and teaches web copywriting to businesses across the UK.

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Top 5 websites for learning about web copywriting

Thursday, February 24th, 2011

by Steve Kellas

There are a lot of books, blogs, websites, and advice out there about how to write for the web. But in my 13 years of web copywriting, these 5 sources have consistently shown themselves to be the most trustworthy. I guarantee that after spending a few hours with these sites, you’ll know more than most about web copywriting. In fact, after having looked at and compared many of the other online products out there, Big Star has signed up to some of the programs below as affiliates.

Jakob Nielsen’s useit.com

To do well in the web copywriting world, the very first thing you need to understand is how people read online. Jakob gives you all the background and first-hand research to get the basics. Not only will you come away with a healthy respect for people who actually read anything on computers, you’ll understand your own strange computing habits too. Begin with his landmark work on How to Write for the Web.

Nick Usborne – Web content cafe

Nick’s been a copywriter for a long time. I have personally learned more from his newsletters and articles than any other person or source. (Thanks Nick!) His practical advice, his approach to humanity in writing, his ideas, and copywriting books will be enough to convince you. Sign up to his Web content cafe now stocked with over 200 web content ideas; I promise you won’t be disappointed.

Copyblogger

This is the ‘big daddy’ of copywriting websites. Copywriting techniques from headlines to calls-to-action, idea tips, great daily content. This is one great copywriting source. The somewhat famous Copywriting 101 gives you a great start on effective copywriting in a step-by-step format. Many aspiring copywriters have fallen head over heels for Brian Clarke and his team. Start with some great headline advice.

SuccessWorks – SEO Copywriting Training

Don’t just say you ‘can do SEO’ copywriting, actually learn how to do it the right way. Heather Lloyd-Martin wrote the book SEO copywriting (literally), so we think if you want to learn, learn from the best. Sign up for her SEO Copywriting Certificate program, or SEO Copywriting Certificate for freelance copywriters if you’re serious about driving more web traffic and making more money online.

A List Apart

Great info and insights into the world of creating anything on the web. The content section covers an array of topics including web writing, and will expand your horizons on what is possible, relevant, and practical online – all good things to grasp if you’re going to succeed with web copywriting.

Bonus (there’s always a bonus!)

CopyAdvice

It’s easy to follow along with others are writing or to take the ill-informed advice of a client or account manager, but how do you know that what you’re writing the right thing? CopyAdvice are a service of CAP (the UK Committee of Advertising Practice). Learn how to write offers correctly, what the rules are for online marketing, basic advertising standards, and how to word direct marketing. I particularly like the check lists.

Steve Kellas is a freelance copywriter and teaches web copywriting to businesses across the UK.

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Connecting the dots through copywriting

Thursday, January 6th, 2011
Steve Kellas

Steve Kellas teaches web copywriting to businesses across the UK

Your readers are seeing lots of dots when they look at your site. Not literal dots of course. The dots I’m talking about are ‘content dots’ – little spots of information that your readers see and follow. Anyone providing your copywriting services must connect those dots into a coherent story (or experience) on your website.

Why do readers only see dots?

You’ve probably heard this before – our readers don’t exactly read everything on our pages, they scan first. They look around for what they’re interested in, and then they read that bit. Check out Jakob Nielsen’s How Users Read on the Web if you want to see the stats on how little we actually read.

And that little word ‘bit’ is all important when copywriting for the web. There are ways to construct our web copywriting to help readers see the dots first, and then to connect them into a coherent whole – a brand story.

I can hear you thinking ‘that’s nice for info pages or branding, but what about my offers?’

The same goes for a rock-solid offer in a callout box, as well as on a landing page. You have to connect the dots of awareness and interest across your marketing, across your website, and present a coherent picture in the mind of your reader that what’s on offer on that page is absolutely essential for them, right now.

How to set up the dots so readers make a connection

A sure-fire way to do this is to know your goals first, before your fingers even lightly brush a key. That means getting your story straight:

  • What are my readers going to do on this page?
  • Where (and why) do they go next?
  • What am I showing them here, and what else might interest them?

Do this for every page, every offer, every single piece of copywriting on your website.

Your Goals + Their Goals = Dots

As you write your copy pointing toward your goals, you reveal to your reader the connections between the dots on the page – they complete the picture for themselves in their minds.

Copywriting = The Connections

Doing this right, means you need to understand your own content first. You can’t just chuck a bunch of stuff up on your site and hope readers figure it out for themselves. If all you see on your website is a jumble, that’s all your readers are going to see as well.

It’s time to sort out your picture, and your content dots, and create something easy on the eyes.

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4 things you need to do with your web copy in 2011

Thursday, December 23rd, 2010
Steve Kellas

Steve Kellas teaches web copywriting to businesses across the UK

2010 has been an interesting year in the world of website copywriting. There has been a massive increase in the amount of social content being written – blog posts, comments, Twitter and Facebook. Everyone is making predictions about what’s in store for next year.

If I may be so bold, I think that next year will bring us more and more content opportunities. That means more meaningful ways of connecting with our audiences. And because I think that good copy will increasingly play a role in differentiating successful brands, I’ve decided to give you a cheat sheet on what I think you should be doing with your website content and copy over the next 12 months.

#1 Create a publishing schedule and stick to it

Your first priority for next year is to create a schedule for yourself. Regularly updated websites show that you are still in business, and good relevant content consistently published does wonders for your visitors (customers) and for your SEO efforts.

Try to set your schedule to 3 regular website updates per week, or more if you can, and schedule your writing work appropriately.

#2 Re-use your copy

As I wrote last week, it’s sometimes difficult to come up with ideas. You can hire outside help of course, and you can also re-work your existing intellectual capital (content) into other forms like articles, blog posts, how-to guides, or slideshows. The more spin-offs you can turn it into, the harder that content works for you.

#3 Learn to write better headlines

If there’s one thing I have seen consistently talked about this year, it’s headlines. They drive social media sharing, and seem to be the reason some bloggers are so successful.

When you write a catchy headline, you attract attention from people who want what you have. And not matter what industry you are in, you can get your content more widely shared the better you can craft the title of your posts.

#4 Write copy that people want to read

Obviously. Right?

Not so.

It’s incredibly difficult to create well-written, interesting, shareable, informative website copy done by yourself on a regular basis. That’s why it’s so important to have a content expert as a partner (say, like Derryck). You just can’t do it all, and that’s okay. That’s what the pros are here for.

There you have it. 4 things you can do this coming year to help grow your business online.

Have a great Festive Season and a Happy New Year.

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