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Copywriting training isn’t just for people who want to be copywriters

Tuesday, September 7th, 2010

Steve Kellas is the Content Director for Big Star Content

Over the years, I have had many types of students in my copywriting courses. Some were there because they wanted to be professional copywriters, and were looking to get the skills they needed help them begin their new careers.

But many many others were there to learn about the fundamentals of copywriting to help them in their current career. They come from diverse backgrounds, and roles, and all of them share a desire not to become copywriters themselves.

I have taught copywriting to:

  • business owners
  • executives
  • designers
  • brand managers
  • PR and communications professionals
  • journalists
  • welders, mechanics and other skilled tradespeople

Why?

They realised that learning the fundamentals of copywriting gives them an advantage in business.

Learning copywriting gives you a better understanding of how to sell

When you learn a copywriting technique or a copy formula, you gain an insight into how you are sold to, and consequently how others are influenced to purchase. For example, when you learn about writing Features, Advantages and Benefits, you discover that you need to tell people what your product or service has (features) that they need or want. You also learn to communicate what the advantage of that feature is – what does the feature do for them (the reader).

By learning how your words can influence purchase decisions, you learn how people think and respond, and consequently you become better at selling your products and services to your customers, whether you’re selling a design, a coaching service or a car.

Understanding the copywriting process makes you a better manager

A lot of great students I’ve had over the years have come to my copywriting courses to learn about how the copywriting process unfolds for themselves so that they can better manage their own team of (or outsourced) writers and content creators.

Once they understood how their direct reports, outside content creators and even agency copywriters approached their discipline, the managers reported feeling more confident in their ability to brief writers, and to manage their own content processes. One of my students told me that she could now see how her own misunderstandings about selling were interfering with letting the copywriters create compelling copy that sold her services. A powerful lesson from a ‘simple’ writing class.

You develop skills to motivate rather than inform an audience

Some of my favourite students have been journalists. Why? Because they always ask me challenging questions (one of the benefits of a live course versus reading a book on a subject is that you get to ask questions). These questions come from their desire to understand the difference between their trade and that of a copywriters – they are motivated to learn.

When you learn to write copy for conversion, rather than articles to inform, you learn about how you as a person are influenced by advertising and copywriters. For those who already know how to write well, learning copywriting techniques gives your writing a powerful persuasive element that motivates readers into action.

Whatever the background, these students learned the ways in which words translate into sales, queries, contacts, and how simple writing fundamentals can ultimately make their business bottom line a whole lot better.

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SEO Copywriting and The Power of Persona – Part 1

Monday, September 6th, 2010

Martin Williams is a freelance Copywriter for Big Star Content

Here’s a bit of a philosophical question for an SEO copywriting blog.

Are we always the same person?

After all, don’t we adapt to different environments, different circumstances altering our behaviour, our speech and even our thinking depending on where we are, who we’re with and what we are doing? People are inconsistent. Certainly superficially. Is the nightclub you, the football match you? Is the boardroom you the intensive care unit you? Probably not. That would be a bit weird. What do we do? We all draw on the various constituent aspects of ourselves and deploy them in ways that feel natural or comfortable.

In spite of these tactical adjustments to the immediate world around us, experts seem to be of the opinion that, fundamentally, we have core cognitive styles. The consensus seems to be that there are 4 basic personality types:

  • Competitive
  • Spontaneous
  • Methodical
  • Humanistic

Interesting, huh?

SEO copywriters understand this clearly. That when David Ogilvy taught that all good marketing requires empathy, he wasn’t just right. He was as right as right can be.

In the scramble to meet deadlines and the rush to get campaigns up and running it’s often the case that copy content is left until the ipsus lorem last minute. Sure, in-depth keyword analysis has revealed a list of relevant keywords and expressions as long as Maradonna’s left arm. Keywords that you will use as the SEO cornerstones of your online campaign.

Does this keyword research really tell your story in a way that your audience will identify with? What about the actual copy you should have already thought about? The stuff in between your keywords, the stuff that ignores your keywords or is just informed by them? The stuff that really, truly talks to your target audience in ways that they can genuinely relate to? The copy that will keep them reading, will move them and end up converting them from mere observers into customers?

As Copyblogger put so well – not all soccer moms are created equal. And neither are CEOs, students, Belgians, computer experts, pet lovers or even UK copywriters. Who then are you talking with?

How can you be confident that you stand a realistic chance of getting your messages across persuasively and ultimately profitably? And how can you be sure that your copy slams the What’s In It For Me buttons for your target audience?

It’s a question of persona.

In the second part of this four part introduction to copywriting personas we’ll define personas and take a closer look at how to craft them.

Read the other three parts: SEO Copywriting and the Power of persona part two, three and four

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3 Quick Techniques for Learning About Your Audience

Wednesday, September 1st, 2010

Steve Kellas is the Content Director of Big Star Content

As a copywriter, you are expected to find not just a voice for the copy and content you produce. You are also supposed to write the copy in a way that ‘resonates’ with your target audience, ideally in an authentic way. Often, you don’t always have an accurate picture of your audience, or even a lot of time to get to know them on any level.

When I started out as a copywriter, I learned a very quick series of techniques for getting to know my audience. Some of these techniques overlap with User Experience techniques, and tasks you may have done in marketing or journalism courses. I hope you find these techniques will save you time, and even some re-writes along the way.

1. Ask your client for more audience insight

Obvious one right? Maybe. But, if you’ve ever been under a tight deadline with not much time for research, you know how likely you are to just ‘get it done’ without first getting more insight into your audience.

Talking to your client about the target audience shows you are professional, that you care about your work and that you are doing what you’re supposed to do as a copywriter – write for your audience.

Most clients will know far more than you about their target audience, and because of this familiarity, they don’t always think to include pertinent information in their briefs to you. That’s okay – just ask.

The most useful bits of audience insight you can get from your client are things like what of magazines the audience reads, their level of education (giving you an idea of the type of language you can use), country of residence (should you use British English or US), what TV programmes they enjoy, where they shop, and what websites they frequent.

Getting these nuggets of background information is copywriter gold. By reviewing the magazines and TV programmes and websites, you’ll know what kinds of information they like to consume. Once you have the background you can move on to technique number 2.

2. Spend 15 minutes writing a detailed persona

What’s a persona? It’s essentially a story about the person you are writing for. This is the best way to figure out who it is specifically that you are targeting. By writing the story of this person’s life, you will come to an understanding of what drives them as a human being, what concerns they have, what habits, and you’ll discover what it is about the product or service you are writing about that will turn them on.

The key here isn’t to spend a long time getting this 100% accurate. You’re writing a story about a typical person in your target audience. What you want to do is quickly sketch out that picture of the person:

  • What is his or her name?
  • Where does he or she live?
  • Is he married?
  • What is his or her typical day like? What things to do they do from morning to night?
  • Where does she work?
  • What does he eat for lunch? Does he brown bag it?
  • What websites is she visiting and when?
  • Who are his friends? How often do they spend time together?
  • What sports does she enjoy?

And so on. The important thing is to do this quickly, and include as much of the reasearch you previously did either on your own, or by speaking to your client. Share the finished persona with your client for a quick approval so that you know you’re on the right track. I trust you’ll nail this exercise because like all humans, you are already a student of human interaction.

3. Interview some real people

Time doesn’t always permit this one, but it is simply the best way to get to know the real audience. Maybe your client has a contact list from user-groups, or interview transcripts from past marketing research. It’s best if you can ask your own questions, but if someone has already covered this ground for you, you’ll be saving some time.

The kinds of questions to ask are the sorts of things you’d want to know from writing the persona (see #2 above). The great thing about talking to real people is that you get to hear how they speak, how a conversation with this person unfolds, and if you pay attention, you’ll be able to spot what gets them excited and motivated to share with you.

These techniques will help you craft better copy by writing to a specific target person, you’ll be able to find the motivations, influences, and conversion points that will make them leap.

Upcoming copywriting courses

Writing For The Web – 28th October

Writing For Search – 29th October

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Can anyone be a copywriter?

Wednesday, August 25th, 2010

Derryck Strachan is the Managing Director of Big Star Content

So, as a professional copywriter who trades on the value of my experience, track record and sheer wordsmithing talent, can you guess how I’m going to answer this one?

That’s right. The answer is “no”.

To most of you reading this that answer will seem obvious and will require no further explanation – you can skip forward to the bit with the link to our copywriting courses and then book on to one of them, or mail me with a brief for a massive web copywriting project. You can see the value of an employing someone who knows what they’re doing to produce your web content.

Yet for some reason there are thousands of people out there who think that, unlike other highly valued professions, you can just become a copywriter overnight or you can go out and hire anyone who can string a few words together. How hard can it be? Pretty much everyone can write, right?

Just because you can write, doesn’t mean you can write.

In the same way that, just because I can talk doesn’t mean I’m a great public speaker, just because I can cook doesn’t make me a chef. And just because I can dance doesn’t make me Michael Flatley – although, Lord help me, after a few pints of Guinness and some twiddly Irish tunes I might delude myself that I am.

You don’t just need words, you need the right words

Just as trying to be Michael Flatley very nearly resulted in serious injury to myself and my companions, so employing a copywriter with little or no experience is at best a total waste of money and at worst could seriously damage your business.

There are lots of people out there who try the Michael Flatley approach to copywriting (sorry to extend the analogy but I like the image). They wouldn’t let an intern do a presentation to the managing director of their biggest client on the justification that the intern can talk, yet they persist in letting any old Tom, Dick or Harriet do their web copy, their blogs or their articles.

Sometimes they even let people whose native language is not English write their web copy. Not that I have anything against the people whose native language is not English. It’s just that, in my experience, even if they get spelling and grammar right, writers whose first language is not English rarely grasp idiomatic use of that language, its nuances, traditions, humour, context, points of reference or flow.

Just because you can write well, doesn’t mean you can write to sell

Even if you can write lucid, engaging English it doesn’t mean you’re going to be a great copywriter. Here are some of the things copywriters do over and above writing some words that make sense together:

  • Understand your business very quickly
  • Understand who your customer is and what kinds of things they will respond to
  • Create strategies to communicate your business to your customers
  • Form cogent arguments for pretty much any viewpoint (we currently write for three telecoms companies who all offer a different service. We have argued the case against the other two for each client.)
  • Do things that have worked in the past for other businesses
  • Write much quicker than you can
  • Do research that makes your business look smarter
  • Come up with great ideas to inspire, entertain and inform your customers

Most importantly they can:

  • Sell your products and services

Fortunately, while there is no substitute for experience, if you can already write well you can learn some of the tricks of the trade by finding a reputable copywriting course. Or just employ a professional to do the copywriting for you.

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7 reasons NOT to hire a copywriter

Thursday, July 22nd, 2010

Derryck Strachan is the Managing Director of Big Star Content

As a professional copywriter I’m going to let you in on a secret that will absolutely blow your mind and save you money instantly (although it could cost you in the mid to long-term).

Not every business needs a copywriter.

Here’s the honest truth, no word of a lie, no spin, no exaggeration, no pulling the wool over your eyes. Here are seven great reasons NOT to hire a copywriter.

1. You have a lot of time on your hands

Surely everyone has enough time in their day jobs to blog daily, update web content on a regular basis, submit articles, write weekly emails to customers, respond to customer tweets, update their company Facebook status, write and distribute press releases, keep brochures new and relevant, update product descriptions to make them more saleable, add new product pages, write guides and articles to make sure customers have the latest information, ensure web copy is optimised correctly and implement a daily news feed? You have loads of time so you won’t need the support of a professional copywriter.

2. You are already trained as a copywriter

You might be a copywriter or content editor within a business working full time producing their content. In that case you probably won’t need any additional help when things get hairy, and you’re probably already keeping up with best practice in content strategy and web copywriting so you probably won’t need any support with training.

No doubt your organisation has fully bought into the need for investment in original content and gives you enough time and resource to do all this yourself – you may even have a large team of experienced writers to use so that you never feel overburdened with the sheer volume of work you have to produce. And they’ve obviously supported you by providing you with some clear brand strategy and content guidelines for all your work.

3. You don’t have any budget for copywriting

Let’s face it, when budgets get squeezed there’s simply no point in investing in new content. After all, when finances are tight you just have to put up with your search rankings falling, getting less coverage through PR, sacrificing your blog followers, and not being competitive with companies that have chosen to carry on investing in content. You recognise the fact that, although good content is crucial to almost every aspect of online marketing, you’ll probably be able to make up for it by er… cold calling? Print advertising? Trade shows?

4. The words on your website, brochure etc simply don’t matter

Perhaps you have a business that doesn’t need powerful words to communicate with customers? It’s all done through images, hypnotic symbols in some kind of subliminal slide show. Maybe you only communicate through video or audio (and you happen to be an experienced scriptwriter so you don’t need help with the words). Search engines and social media don’t matter to you. You’re going to do everything through animated gifs and high quality photography. Your customers will need no written information, no call to action – they will just KNOW what to do through the power of your visuals.

5. Your tone of voice is soooo unique

Your tone of voice, your personal writing style is so unique to you that there is no way on earth that anyone else could do it. Because obviously even the biggest stars write all their own stuff online: the celebrities, the Internet entrepreneurs, the personal brand name bloggers – they all do it themselves. Even busy managing directors, chairmen and women, serial business owners – they all make time to do all the writing for their companies/websites because it’s about them isn’t it?

There’s no way they would consider using guest bloggers, ghostwriters or common or garden copywriters to create a detailed set of style guidelines and tone of voice samples and then take over the onerous task of creating great regular content on their behalf without anyone knowing the difference. Would they? Even when faced with the obvious cost savings of using someone cheaper than they are, these dedicated people carry on writing everything themselves.

6. You don’t want any more customers

This one’s easy. Your business has outgrown you – it’s generating way more money than you know what to do with and, quite frankly, you don’t want the hassle. Here’s my advice: no new product pages, no sales presenters, no brochures and no press releases. Sack your copywriter and stop anyone in your organisation from writing anything new. If you stop writing about your new products or services, there’s no way anyone is going to find out about them – hey presto! No new customers. Of course, you’ll want to make sure you keep your existing customers happy so you’ll need some communication with them, unless…

7. You want to start letting customers go

STOP COMMUNICATING WITH YOUR CUSTOMERS NOW! No emails, no tweets, no blogs and no articles. If your existing customers can’t find out what’s happening in your company, get interesting insight into your sector or communicate with you through social media then you’ll soon meet your objective of shrinking your company. Good luck!

By Derryck S.

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5 story starters to help you write for your corporate website

Tuesday, July 20th, 2010

Derryck STrachan is the Managing Director of Big Star Content

By nature, we humans are gifted storytellers. For thousands of years before the advent of the telly, we gathered around the fire to regale each other with tales of deeds done and left undone. We romanticised our love lives and boasted of our feats in battle.

You might think you’re rubbish at storytelling, but actually you tell a story every time you meet someone new. Think about it. You go to a party, you meet someone new, and they ask about you…

“Hi Steve. Derryck tells me you are also a copywriter…”

“Yes, that’s right. I’ve been doing it now for over twelve years. Most of that at digital advertising agencies. What about you?”

And it goes on. We reveal a little about ourselves as a story. As the night goes on you find yourself telling more and more little stories about yourself. We do this in all our relationships close or not. It’s the stories that give our lives meaning. Ever heard of ‘baggage’? That’s the case full of stories that we take with us wherever we go.

Find your plot

You know the scene in ‘City Slickers’ where Curly says he knows the secret of life and the guys ask him what it is and he holds up one finger? That’s what you need to find in your copywriting.

The secret. The one thing. Writers like to be smug and call this ‘the plot’.

What is the one thing that makes your business special? Now tell a story about that. It’s not always easy to find the one thing. So I’m going to help you out – that’s what I’m here for, right?

Get creative

Often all you need to get the storytelling juices flowing is a little push. Here are a few little creative thought starters to get you on your storytelling way. If you get really inspired here and want to use them on your site, just give us the credit back okay?

  1. Pretend your business/product/service is writing about themselves in the first person – what would it (he/she) say about their (his/her/its) life?
  2. Assign a gender to your business and take it to a party as a date, how do you introduce him or her?
  3. Who is your product’s or service’s arch-enemy? This could be real or imagined. Give it a really good nemesis name like ‘The Dreaded Power Surge’ or ‘Input Here the Auto-Copy-Generator Robot’.
  4. Spend 10 minutes writing a short story about your business’ first date.
  5. Your company/product is hugely successful, bigger than Apple. You are being interviewed for a piece in a magazine. The reporter asks you how it was developed, what do you say in response?

These techniques can be helpful in getting things going. They will also help you develop a tone of voice, but that’s for another day.

By Derryck S.

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Concise doesn’t mean short

Tuesday, July 13th, 2010

When I teach writing for the web, I tell my students to keep their writing concise and to the point. To most, this often means ‘short’. But, as people, we are seldom interested in ‘short’. What we’re interested in is ‘relevance’.

Use the right structure

When you sit down to write a web page, you need to know a lot of things to get the copy right. You need to know who are writing the page for; what they will want to do or should do on that page. You need to know your subject (obviously) and these things together determine the relevance of your content.

And when you write that web page, you use a structure for your writing – let’s say it’s the home page of an online store – that is different than the structure of a Twitter post. You write differently because they are different types of communication. You choose the structure that fits the communication medium.

“But what about blogs? They aren’t short,” I hear.

Well, yes…and no. Sometimes. But, then they are a different type of communication. A blog post has a different goal than a shopping cart page, or a product listing.

Concise is still comprehensive

Beyond the fact that a blog is meant to do something different to a web page, the length of of copy is not really something I worry about, because I write the right length for the audience and for the format I’m writing for (blog, email, Tweet, web page).

When I say that web page copy should be concise, I don’t necessarily mean it should be ‘short’. What I mean is that it should contain ONLY the words that need to be there to get the point across, and no more.

Why? Because people only read a handful of the words you write – so whatever you put on a page had better be on-topic and related to your goals (business, SEO, visitor). Because, if they aren’t, those extra words just might get in the way of the copy actually doing what it was meant to do. Persuade.

Guidelines to being more concise

To make your website copy more concise (precise) and targeted so that your readers can focus on what you need them to do, you need to just follow the basic principles of good writing:

  • Stick to the point – one topic per page. One point per paragraph. One idea per sentence.
  • Use the active voice – X does Y. Keep it simple for your readers.
  • Eliminate redundancy – purge those pesky errors, wordiness and general ‘fluff’ (e.g. ‘past history’ or ‘free gift’ or ‘end result’)
  • Focus on the content, not the technology – writing ‘click here to get some more information about so-and-so’ is not only focussed on how to use the technology (clicking), it is passive and takes too much concentration to figure where you’re supposed to do the action. Underline your links and use a different colour so people know what to do. (Seriously. Trust them.) Just focus on the content!
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What do you get from web copywriting training?

Wednesday, June 23rd, 2010

I’m a big fan of business skills training of all kinds and I welcome every opportunity to take part in courses, seminars and webinars on all sorts of areas. I’ve done days on social media at E-Consultancy, one-on-one training on SEO, Perry Marshall’s PPC course and all sorts of other training courses and products including an NLP Practitioners course.

You could say I’m a training junkie – my shelves are lined with how to books, my desktop cluttered with PDFs and I’ve still yet to log on to the River Cottage Online Pig In a Day course but it’ll be there when I finally persuade my wife to give up the garden.

Training courses are a quicker, cheaper option to teaching yourself

When I started my copywriting business online I had no option but to handle all the individual elements of online marketing myself. I simply didn’t have the budget to outsource the marketing. On the other hand I didn’t really have the time to become an expert in fields like SEO or PPC. I didn’t even really have time to do the marketing, but that’s another story that my family will forgive me for one day.

A one-day training course from a provider with a good reputation seemed an expensive luxury but after my first course I instantly saw the value of it. I rapidly came to the conclusion that trying to teach myself was not only an inefficient way of learning it was also a false economy.

One day in social media training, for example, gave me more perspective on the skills and industry context for social media marketing than the previous six months had doing research online. I asked questions directly pertinent to my business and then was able to work out a strategy for not only how to apply it to my own business but how to offer it to others. It also helped me realise when I had met the right person to take over my social media marketing.

Training courses allow you to get your burning questions answered by an expert

Obvious really. A training course gives you the opportunity to ask the questions that are directly relevant to your business in a way that a book, DVD or PDF can’t. Sometimes, one answer can make a difference – I remember a specific SEO copywriting technique that has probably earned me at least 10 times the price I paid for the course. That was the result of a Q&A at the end of a one-day training session.

Of course, if you need more answers you can always commission your tutor to answer specific questions for you. I’m always surprised that more people don’t do this, especially when you are looking for specific answers on specific areas. It’s a short cut to getting the knowledge you need and avoiding spending time on learning things you don’t need.

Training courses teach you what you need to manage others

As soon as I had the budget I started to outsource my marketing to specialist providers. We are experts in content and content promotion but there are other areas of online marketing where it’s more cost effective, more efficient and we get better results by using other providers, for example with link building or PPC advertising.

However, to get the best results from your providers you need to have an understanding of what they’re doing and enough knowledge to enter into a productive dialogue with them. A one-day training course is usually enough to give you the information you need to get the best from your contractors. It may even be your opportunity to check out whether the people delivering the course are up to the job of becoming your contractor themselves.

Training courses open doors to new revenue channels

I’m not going to go into the benefits of training courses for networking – I’ve always found it a bit hit and miss. It depends who’s there on the day and where you’re sat in the room. However, a one-day training course can be a cheap way of conducting research and formulating new ideas for business.

For example, you might think you’ve got it in you to set up a copywriting business. A one-day web copywriting course is your chance to find out not only how to be a good web copywriter but to find out from people who know what it’s like to be a web copywriter.

Now where did I get that idea?

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