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Posts Tagged ‘content training’

Can anyone be a copywriter?

Wednesday, August 25th, 2010

Derryck Strachan is the Managing Director of Big Star Content

So, as a professional copywriter who trades on the value of my experience, track record and sheer wordsmithing talent, can you guess how I’m going to answer this one?

That’s right. The answer is “no”.

To most of you reading this that answer will seem obvious and will require no further explanation – you can skip forward to the bit with the link to our copywriting courses and then book on to one of them, or mail me with a brief for a massive web copywriting project. You can see the value of an employing someone who knows what they’re doing to produce your web content.

Yet for some reason there are thousands of people out there who think that, unlike other highly valued professions, you can just become a copywriter overnight or you can go out and hire anyone who can string a few words together. How hard can it be? Pretty much everyone can write, right?

Just because you can write, doesn’t mean you can write.

In the same way that, just because I can talk doesn’t mean I’m a great public speaker, just because I can cook doesn’t make me a chef. And just because I can dance doesn’t make me Michael Flatley – although, Lord help me, after a few pints of Guinness and some twiddly Irish tunes I might delude myself that I am.

You don’t just need words, you need the right words

Just as trying to be Michael Flatley very nearly resulted in serious injury to myself and my companions, so employing a copywriter with little or no experience is at best a total waste of money and at worst could seriously damage your business.

There are lots of people out there who try the Michael Flatley approach to copywriting (sorry to extend the analogy but I like the image). They wouldn’t let an intern do a presentation to the managing director of their biggest client on the justification that the intern can talk, yet they persist in letting any old Tom, Dick or Harriet do their web copy, their blogs or their articles.

Sometimes they even let people whose native language is not English write their web copy. Not that I have anything against the people whose native language is not English. It’s just that, in my experience, even if they get spelling and grammar right, writers whose first language is not English rarely grasp idiomatic use of that language, its nuances, traditions, humour, context, points of reference or flow.

Just because you can write well, doesn’t mean you can write to sell

Even if you can write lucid, engaging English it doesn’t mean you’re going to be a great copywriter. Here are some of the things copywriters do over and above writing some words that make sense together:

  • Understand your business very quickly
  • Understand who your customer is and what kinds of things they will respond to
  • Create strategies to communicate your business to your customers
  • Form cogent arguments for pretty much any viewpoint (we currently write for three telecoms companies who all offer a different service. We have argued the case against the other two for each client.)
  • Do things that have worked in the past for other businesses
  • Write much quicker than you can
  • Do research that makes your business look smarter
  • Come up with great ideas to inspire, entertain and inform your customers

Most importantly they can:

  • Sell your products and services

Fortunately, while there is no substitute for experience, if you can already write well you can learn some of the tricks of the trade by finding a reputable copywriting course. Or just employ a professional to do the copywriting for you.

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Why I don’t care about the long or short copy debate

Monday, July 5th, 2010

Last week in our training course “Writing for the Web”, I was asked about those long sales-y pages that you see for certain products online – you know the ones I’m talking about. The ones that go on and on and on for 5 or 6 presses of the page down key. The ones that repeat the same thing separated by ‘but that’s not all’ text and dubious testimonials.

The question was: what did I think of those when there is evidence for short web copy being more user-centric and there is evidence that long copy still sells on the web?

This, of course, is the age old debate between long and short copy. And as a copywriter, I’m supposed to know what the advantages of both styles are and have an opinion. But, as a web copywriter, I don’t actually care about the question or the answer. That’s because I have a different concern when I write a page of copy – it is called ‘people’ aka the customer.

Your customer dictates the length

What works best for a page is what works best to convert your customer. And while landing pages should be focussed on the task, I believe that offering people choice or options as links within or outside your text is a good thing. In fact, I know it helps people (customers) make decisions and helps them to see that you are an expert in your niche, because that’s what they tell me and my clients.

The long sell on its side

What people need, generally is information to help them make a purchase. The length of needed information depends on the person, and to some extent the type of product you are selling. Websites work best when they take the traditional ‘long sell’ approach of providing ample selling points that act together to convert prospects, and turn it all on its side – i.e. the copy is not all on one page. All the points are there, and are clearly spelled out. The difference is that readers can choose to read it all and won’t need to scroll. The less work they have to do, the better they concentrate on what I’m saying to them. The more options (to a point) that I lead them to, the more convinced they become as to my client’s credibility.

The heart of my approach to copywriting is the customer, not the product. I will use whatever approach works best for them. If my target customer needs a long page, they will get one. If they need a short, action focussed page, they get one. But those extremes of people are rare. Most people prefer short pages with links to supporting content. This type of approach to copywriting gives most types of visitors all that they need to believe in the brand, believe the message, trust the offer, and take the plunge.

Debating whether long or short works best is just missing the point.

by Steve Kellas

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What do you get from web copywriting training?

Wednesday, June 23rd, 2010

I’m a big fan of business skills training of all kinds and I welcome every opportunity to take part in courses, seminars and webinars on all sorts of areas. I’ve done days on social media at E-Consultancy, one-on-one training on SEO, Perry Marshall’s PPC course and all sorts of other training courses and products including an NLP Practitioners course.

You could say I’m a training junkie – my shelves are lined with how to books, my desktop cluttered with PDFs and I’ve still yet to log on to the River Cottage Online Pig In a Day course but it’ll be there when I finally persuade my wife to give up the garden.

Training courses are a quicker, cheaper option to teaching yourself

When I started my copywriting business online I had no option but to handle all the individual elements of online marketing myself. I simply didn’t have the budget to outsource the marketing. On the other hand I didn’t really have the time to become an expert in fields like SEO or PPC. I didn’t even really have time to do the marketing, but that’s another story that my family will forgive me for one day.

A one-day training course from a provider with a good reputation seemed an expensive luxury but after my first course I instantly saw the value of it. I rapidly came to the conclusion that trying to teach myself was not only an inefficient way of learning it was also a false economy.

One day in social media training, for example, gave me more perspective on the skills and industry context for social media marketing than the previous six months had doing research online. I asked questions directly pertinent to my business and then was able to work out a strategy for not only how to apply it to my own business but how to offer it to others. It also helped me realise when I had met the right person to take over my social media marketing.

Training courses allow you to get your burning questions answered by an expert

Obvious really. A training course gives you the opportunity to ask the questions that are directly relevant to your business in a way that a book, DVD or PDF can’t. Sometimes, one answer can make a difference – I remember a specific SEO copywriting technique that has probably earned me at least 10 times the price I paid for the course. That was the result of a Q&A at the end of a one-day training session.

Of course, if you need more answers you can always commission your tutor to answer specific questions for you. I’m always surprised that more people don’t do this, especially when you are looking for specific answers on specific areas. It’s a short cut to getting the knowledge you need and avoiding spending time on learning things you don’t need.

Training courses teach you what you need to manage others

As soon as I had the budget I started to outsource my marketing to specialist providers. We are experts in content and content promotion but there are other areas of online marketing where it’s more cost effective, more efficient and we get better results by using other providers, for example with link building or PPC advertising.

However, to get the best results from your providers you need to have an understanding of what they’re doing and enough knowledge to enter into a productive dialogue with them. A one-day training course is usually enough to give you the information you need to get the best from your contractors. It may even be your opportunity to check out whether the people delivering the course are up to the job of becoming your contractor themselves.

Training courses open doors to new revenue channels

I’m not going to go into the benefits of training courses for networking – I’ve always found it a bit hit and miss. It depends who’s there on the day and where you’re sat in the room. However, a one-day training course can be a cheap way of conducting research and formulating new ideas for business.

For example, you might think you’ve got it in you to set up a copywriting business. A one-day web copywriting course is your chance to find out not only how to be a good web copywriter but to find out from people who know what it’s like to be a web copywriter.

Now where did I get that idea?

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