Contact Bigstar Copywriting

Posts Tagged ‘web copywriter’

Every UK copywriter needs to know the CAP Code

Friday, February 24th, 2012

“All ads in the UK, wherever they appear, must be legal, decent, honest and truthful in line with the The British Code of Advertising, Sales Promotion and Direct Marketing (The CAP Code).” ~Copyadvice.co.uk

by Steve Kellas

Do you know your CAP Code? Do you know if your copywriter is following the Code?

In the UK, the ASA (Advertising Standards Authority) governs advertising in all forms, including websites. Every copywriter has a responsibility to understand the rules in order to keep his or her clients on the right side of the spirit and the letter of the law. This includes any copywriting in emails, articles, web pages and even Facebook pages that are under the client’s control.

The UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing, or CAP Code, is the set of rules that outline what is fair to use in copy and what is not. This Code covers all manner of copywriting that is non-broadcast (i.e. not on television) and it sets out both how and why to word your copy in a certain way.

Remember that the rules are as much a protection for businesses as they are for consumers. On more than one occasion, knowing the rules helped me save a client from a creating a promotion that would have cost them dearly in bad publicity.

Here are a couple of the most guidances you can find in the CAP Code.

You can’t describe something as ‘free’ if the consumer has to pay packaging or handling charges

This comes under the ‘misleading advertising’ section’s rules on using ‘free’ in your marketing communications.

Basically, if the consumer has to pay anything other than the “unavoidable cost of responding and collecting or paying for delivery of the item” then you can’t call it ‘free’ or ‘gratis’ or ‘without charge’.

You can’t win a gift

This often trips up new copywriters and many seasoned marketers. A gift is not a prize, and the distinction needs to be made: “items offered to a significant proportion of consumers in a promotion should be described as gifts, not prizes, or any other term for either word likely to have the same meaning for consumers.”

Further to these rules, if you are running a promotion, you cannot claim in your copywriting that the consumer is ‘luckier’ than they really are. The CAP Code singles out using terms such as “finalist” as an example of what to avoid.

The great thing is, you’re not alone to interpret the Code yourself. The CAP Code website (copyadvice.co.uk) provides the full current edition of the Code, and gives many examples, FAQs and a bespoke copy advice service if your situation is complex.

  • Share/Bookmark

The lessons that Adele can offer a copywriter

Wednesday, February 22nd, 2012

by Steve Kellas

At last night’s Brit Awards, the big story was all Adele’s. After launching her current hit album, the singer had a set-back, needing surgery to her vocal chords. After 8 Grammy Awards and 2 Brits, she is now an official global success. To a copywriter, the lessons in her story are there for the taking, if you can spot them.

Be authentic

There is no doubt that part of the appeal of Adele is her authenticity. She is true to herself in her music, in her (powerful) delivery of the songs and in her appearance. No thin waif presenting herself as a sex object, Adele is who she is and all more loveable for it.

Authenticity is a powerful tool for the copywriter. Writing in a way that appears genuine and that doesn’t hide the truth is what sets great copy apart from the mediocre. This is where establishing the right tone of voice for the brand is essential. By creating a voice that is authentic, you are creating something that your client’s customers will relate to. When they relate to the brand, they are more likely to convert. And that means more business for you.

Tell a great story

We all want a hero to triumph over her set-backs. I’m certain that Adele would sell a lot of albums anyway (currently one every two seconds across the globe), but her openness about her vocal surgery created another powerful theme in her story that hasn’t dampened sales. In fact, I’d bet it is propelling sales.

It’s this honesty and a bit of the ‘under dog’ meme that allows people to so easily relate to Adele. Her set-back makes her success story so much more compelling.

Telling a great story for the product or service is the job of a copywriter, and to do so, you need to find a thread that is believable. That means talking about when things didn’t go right, when the product wasn’t perfect. People relate to (and believe) the honesty of overcoming obstacles. It’s just good storytelling.

Hype is transparent, but strife and subsequent success is persuasive.

Deliver with power

There is no denying the power of the 23-year-old Adele’s voice. The lyrics she delivers would sound hollow in a lesser singer. Even when she spoke to the Brit Awards to accept her award, her speech is powerful and full. Emotional, yes, but never wavering.

Copywriters should pay attention to this quality of delivery. When writing calls-to-action, we must write with conviction and be powerful in our direction to readers.

I don’t mean to beat them over the head, but to clearly and powerfully call the reader to action. This goes for buttons as much as links.

Tell the reader what to do. With conviction.

It’s the difference between a form button that reads ‘submit’ and one that reads ‘get your free ebook’.

Probably the biggest lesson that Adele can offer any copywriter is to believe in yourself and never give up.

  • Share/Bookmark

Advice to help you be a better copywriter

Thursday, February 9th, 2012

by Steve Kellas

You can learn a lot as a copywriter by listening to words of wisdom from all walks of life; not just from other copywriters. I believe that there are insights to be gained and that if you look hard enough, human nature will be revealed to you.

To me, understanding human nature is fundamental to being a better copywriter. Knowing people helps you relate to the people you’re writing for.

I keep a list of quotes open on my desktop and add to it regularly when I find a pearl in a good book, blog or article.

Here’s are a few of my favourite quotes and bits of advice that help me be a better copywriter.

“Regard it as just as desirable to build a chicken house as to build a cathedral.”
Frank Lloyd Wright

This is exactly the kind of thinking that will help you succeed in your career; whether you’re an architect, or a creative copywriter.

Many writers will be bored and frustrated with writing the copy for a chicken house. Worse still, some copywriters will see writing copy for a chicken house as somehow ‘beneath them.’

Yet, selling the beauty of a chicken house is infinitely more challenging than selling the beauty of a cathedral.

“A memory is what is left when something happens and does not completely unhappen.”
Edward De Bono

Mr. De Bono is a master of creative thinking and copywriters everywhere would do well to read his works.

Writing something that someone will remember is not easy. Yet, that is what we must do as copywriters to help our clients succeed – we must, somehow, get our target audience to remember.

In the greatest copywriting examples out there, you’ll see this at play. The writer creates something that ‘happens’ in the mind of the reader.

Aim to create memories for your audience like this ad:

“At 60 miles an hour the loudest noise in this Rolls-Royce comes from the electric clock”

That’s David Ogilvy at his best. He literally creates a memory for the reader, because he can imagine it happening. And once it’s there, it can’t unhappen.

Memorable.

“Every Webtext is really just half a dialogue, with the reader providing the other half.”
Crawford Killian

Killian wrote this in his book Writing for the Web and there are very few weeks that go by without this phrase jumping into my mind.

People do, indeed, have a conversation with what they read – especially online.

So, I deliberately set out to have a dialogue with the reader; answering her questions before she asks them, and anticipating what she’ll ask of me next.

Imagine you are speaking to someone sitting across the desk from you, instead of writing about a subject; this invites dialogue, rather than becoming a one-way street.

What are some of your favourite quotes that inspire you to be better?

“Writing is like football: everyone can do it, but you wouldn’t pay everyone to join your team.”
Sarah McCartney from Copywriting by Mark Shaw

  • Share/Bookmark

How to choose the right copywriter

Monday, February 6th, 2012

Choosing a copywriter to work with might, at first, seem like it just comes down to rates. Yet, we know from experience that hiring the right copywriter for your project involves a lot more than money.

Here are a few of our tips for how to choose the best copywriter for your next project.

Experience matters

While many copywriters can write, often the big difference between stellar copywriting and bland, ill-matched text comes down to the individual’s career experience and their personal experience with the subject.

Longevity is a good sign. Anyone who has written for clients for a while is obviously good enough to stay in business.

But how can you tell the difference between ‘good enough’ and ‘great’?

Look for (or ask about) the copywriter’s direct experience with your industry, or with projects like yours. If you are looking to have website copy written, look for a copywriter with some web copywriting experience.

When we work with our network of copywriters, we carefully match projects with a copywriter’s experience. For example, if we have a website for an insurance company, we match up the project with a writer who has direct experience with the insurance industry because we know that he or she will be able to jump right in and start working on the project without a lot of lead time.

Experience isn’t all, however; some copywriters are better than others at picking up new information.

Talk to them

There is simply no better way to choose a copywriter than to talk to them. Ask them questions about how they work, what experience they have, and when they can schedule your work in.

Ask yourself a few questions during and after the conversation:

  • Is this someone you would enjoy working with?
  • Do you sense they can do the job?
  • Did she convince you that she is the right person for the job?
  • Does he sound supportive and collaborative?

Trust your instincts and go with the copywriter you feel most comfortable with.

Get a sample

Another way to sway your decision is to ask for a sample of something relevant – either related to your sector, or something similar to the type of project you have in mind.

If you need something specific, then commission a sample from the copywriter. This will be a cost-effective way to judge the copywriter and to see whether they will fit with your process and marketing requirements.

Seriously.

This is money well spent, especially when you have so much at stake. You want to be certain your copywriter is someone you can work with, and who can write the way you need them to.

(Shameless plug: right now we’re offering a free sample article for new clients)

  • Share/Bookmark

3 copywriter techniques for creativity

Friday, February 3rd, 2012

by Steve Kellas

When people learn that I’m a copywriter, they often hit me up for tips on how to be creative. Some want to be more creative as writers. Some want to be more creative in their everyday lives. Other still want to learn more about being a creative copywriter.

Here are 3 of my favourite tips on creativity and being a copywriter:

1. Stop forcing it

I really believe that creativity is something we can all tune into, if only we stopped trying so hard.

If you’re a copywriter, this is difficult to achieve due to deadlines. But it’s a necessity if you want to succeed in this business.

You need to just step back and find a way to let the ideas come in their own time; give your creative mind some space to work its magic.

You have likely already had experience with this.

It happens when you are about to tell your spouse or friend about something really cool and then – poof! – the thought vanishes. You get up and wander off to another room to do something else. As you are folding the washing or looking for the book you misplaced, suddenly the thought returns. Eureka!

This is your creative (right brain, non-logical) mind working behind the scenes. It does its best work when you don’t force it. If you are trying to think ‘creatively’ you are usually being too logical.

For me, the magic happens when I’m in the shower. I get my best ideas about a minute after I step under the water because I have freed my mind to do its work and when I am least expecting it, the ideas pop into my head.

The trick is remembering them long enough to write them down! (I use the foggy mirror, much to my wife’s annoyance.)

2. Laugh more

Serious, logical energy snuffs out creativity before it begins. It’s supposed to be fun!

Try point #1 again, then go have a good laugh about things.

If you’re a copywriter and actively working on a creative problem, come up with the funniest, stupidest, wackiest ideas you can. Laugh about them with someone (your art director). Bounce ideas back and forth, and play out the hilarious ones to their end.

Ask questions that make you laugh: what if this product made people invisible? What if we posted cooked chicken to customers? What if demolition engineering was planned like Ikea assembly instructions?

“What if” is the seed of creative ideas.

3. Borrow and remix

Here’s a thought for you to meditate on: being original and being creative aren’t the same.

The great artists of our world borrowed and built upon the inspiring works of their predecessors. They tried techniques they saw others using and then adapted them to their own creative ends.

Every copywriter I know will tell you to study the greats.

Every author will tell you to read and write like the masters.

Creative sparks happens when you take an idea from one place and give it a new use in another.

In business, we can use creativity to come up with new products by borrowing ideas from other industries. For example, Apple asked ‘what if’ furniture design ideas could create computers that look nice, rather than like…computers!

What if you tried each of these 3 tips today? Let’s find out!

  • Share/Bookmark

Copywriter advice for the DIY crowd

Wednesday, February 1st, 2012

We know how you feel. We do it to. Copywriter by day; DIY plumber by night.

There are times when you simply want to, or have to, handle the copywriter work yourself.

That’s okay. We get it.

Here are a few of our best tips to help you be a better DIY copywriter.

(Just in case you end up with a leaky headline or a call-to-action that doesn’t work, our emergency copywriter number is 01803 865 025.)

Begin with a plan

Most DIY copywriters want to start at the beginning and just write. It’s how we were taught to write at school: beginning, middle, end.

But it’s the wrong way to approach copywriting – especially web copywriting.

Why?

Because without knowing where you’re going, you’ll never get your reader to do/buy/respond in the way you want them to. They’ll be ‘lost’ in your rambling words.

You need a plan.

Take a look at the post from Monday, A copywriter with purpose. Read David Ogilvy’s letter. Do you see why you need to know the plan?

What problem are you solving for your customer? What does the brochure, web page or email need to do? Write down that goal and keep it front of you.

Now make a step-by-step plan for the case you need to build to get the reader to agree with your goal (i.e. get them to do what you hope/want them to do.)

Write everything twice

Let’s just assume that being a copywriter is not your regular job. That’s cool. We’re not plumbers, lawyers, designers, engineers or shopkeepers.

Plan on the writing taking twice as long as you think it should.

If you think you can write a good blog post in an hour, plan to write for two hours.

We suggest this not because you’re slow, but because this isn’t what you do every day. It’s a way to be realistic about how long it will take to write enough good copy to get a post out of it.

In fact, write the post, then walk away from it for a day or so.

Come back, sit down and re-write the post again. Make it better than the first draft.

Now edit it. Tighten it up.

Remove and get rid of redundancy.

Throw away cliché.

Find you’re errors that get threw spell and grammar cheque.
(They will sneak in there if you don’t review your writing carefully.)

Read it out loud to yourself

Seriously. Your ears are better than your eyes at understanding language.

Don’t be embarrassed; you’re being a copywriter. We do quirky things like this.

If your writing sounds at all like advertising, re-write it until it sounds like you (read this for guidance: It’s not me! The voice of a copywriter).

If you hear awkward phrases, fix them.

If you hear mistakes, correct them.

If you aren’t sure how to fix them, try re-writing the whole section.

As a last resort, start over again.

Good luck!

  • Share/Bookmark

A copywriter with purpose

Monday, January 30th, 2012

by Steve Kellas

It helps me be a better copywriter when I read the inspiring personal accounts of others who have made a mark in this business.

Today I read a letter written by David Ogilvy that gave me great pleasure.

He was a copywriter with purpose and one of the original ‘Ad Men.’ Everything he wrote, he wrote for a reason and with clear intent.

I enjoyed his analysis of the steps he took to produce the best copywriting work he could because it clearly shows how much effort, blood, sweat and tears goes into writing good copy.

If you want to know how be a copywriter with purpose, follow along in Ogilvy’s footsteps.

Get the client to agree early on

You won’t go far as a copywriter if you don’t get the client to buy more of your work. The key to success with clients (and consequently to creating great ads) is to get them to agree to your direction before you write out a single creative ‘idea.’

If you follow Ogilvy’s lead here, you need to restate the problem and what the campaign needs to do.

As a web copywriter, I do this by stating every page’s purpose and goal(s) in a table that I share with the client. By asking for comments at this stage, we clarify the direction of the copy together. This becomes the roadmap and it simplifies the approval process.

With agreement early on, revisions tend to revolve around errors and omissions instead of being due to a misunderstanding of what the page is supposed to do.

Write a lot, cut a lot

This is something that is difficult to do in practice, but necessary in order to be good at being a copywriter. If you are used to writing off the cuff, you’re really missing a chance to make your copy shatter all expectations.

The first ten to twenty headlines (email subject lines, blog titles, etc) that you write will be obvious, cliché and, sometimes, ridiculous. It is only after writing every permutation you can and getting through the clutter that you can the nuggets of copywriting gold.

I always advocate writing an outline. This will help you keep your direction, making editing easier. Write each section of the outline one at a time. Write way more than you need. Write so much you repeat yourself. Go back and cut out all the fluff and tighten your writing until it is…well, tight.

Agonise over every line

I have been a copywriter for over 13 years now and I still agonise over every line of copy because I care. Or perhaps it’s as Ogilvy said: “I am terrified of producing a lousy advertisement.”

Copywriters worth their weight in gold are the ones who care enough about the words they use that they feel an agonising sense of personal responsibility every time they sit down to the keyboard or notepad.

Remember this when making changes to the copy: a lot went into those words and everything was written for a reason. But, there are good ways of giving your copywriter constructive feedback.

I don’t know if I’ll ever be considered ‘one of the greats’ but I do know that I care as much about the copy I write today as the copy I wrote when I started out.

Thankfully, unlike Ogilvy, I don’t often need half a bottle of rum to get there.

  • Share/Bookmark

Copywriter wanted! Why your designer needs a partner

Friday, January 27th, 2012

by Steve Kellas

As a copywriter, I have had the privilege of working with some of the most talented art directors and designers around the globe. What every one of the them has told me when we begin working together is how happy they are to have a copywriter working with them on the designs and creative direction.

No one likes working in a vacuum and designers are no different. They need a partner to help them find the best ideas. But that’s not the only reason why you should put a copywriter in touch with your designer right from the start of a project.

Copywriters make design more efficient

By working on the design and copy together, your designer will be able to work more efficiently, because there won’t be a back and forth of copy revisions or ideas that completely change the direction.

She will be able to layout the designs with the correct words in place, trusting that the length and style of the headings, subheadings, buttons and other page elements will work within the design.

This streamlined working relationship actually saves clients money, because there are fewer costly design revisions due to copy overrunning or changing a design direction down the line.

For the copywriter, this process is more efficient and satisfying too. Working with the designer during the design helps the copywriter understand the creative approach and craft the copy to reflect this direction in the tone of the writing. When good copy and good design work together, the results are magical.

Designers see shapes, not words

Designers – the really good ones – see in shapes when they are creating a website design or brochure layout. They rarely read the words they are placing, so you need someone on your team who has an eye for words right from the start.

It’s too easy to miss obvious errors when all you focus on are the way the words look. And why should you rely on a designer to spell check the words anyway? That’s not what they’re good at. Their talent is in shapes, colours, patterns, and seeing what the rest of us overlook.

Copywriting after design make Jack dull b…

Stuck with a design that forces your ideas into a small space? It makes the writing process more difficult, and sometimes the results aren’t as expected. Truncated snippets and random ellipses start appearing.

Take your typical blog. Where your designer created a layout based on shape and his or her own guess at what the copy might be about, you will find that some of your headlines and summary lengths don’t allow you to express what you need to.

When your designer works with a copywriter from the start, they can work out together how long titles and snippets should be and the copywriter can then set guidelines for you (and your team) to follow once the design is online.

There are a hundred more reasons your designer wants to work with a copywriter, but you’ll need to ask them.

  • Share/Bookmark