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Posts Tagged ‘Content Strategy’

5 steps to growing your SEO web content without going crazy

Friday, September 2nd, 2011

This post is part of the SEO copywriter series

This is the time of year when most of us are back in the office from holidays and focussing again on hitting our targets for the year. It’s actually a bit of a manic time of the year.

One of those targets for your marketing is probably website related, and if you have been following either the SEO copywriter series, or the Website Copywriting Dissected series, then you are likely faced with some serious deadlines for your website content.

Today, I am going to help you with those targets so that you can reach your targets easily, and without too much strain.

1. Set strategic goals that are reasonable

We are nearly halfway through the financial year here in the UK, and three quarters into the calendar year, so it’s time to reassess our goals.

Setting strategic content goals for your website will help you focus on what needs to be done to attract new visitors to your website and give you a direction for the kinds of content you’ll need to create over the coming months.

This will help you manage the workload, and keep focussed on what your direction is for each piece of SEO copywriting you create.

2. Make a calendar

Let’s face it, a list of ideas in your head isn’t going to get you anywhere. Take your strategic goals and set down milestones in your diary.

Figure out how many posts, emails or webpages per week you need to write and schedule the time in. Otherwise, you’ll find yourself rushing around trying to meet deadlines while other fires are burning. Copywriting needs time and space to make it effective.

3. Decide topics ahead of time, but…

Allow for new ideas and posts as ‘life happens.’ Writing to a schedule is great, except that it totally ignores the creative process, so if a topic lights your fire, write it!

Likewise, don’t ignore the power of the ‘now’ by writing only about what you decided ahead of time. There is a lot of pulling power with current events, and by addressing issues in the news as they arise you can generate a lot of traffic if your content is relevant.

4. Don’t do it all yourself

We all become ill, or need to take a day off here and there. You can become bogged down in other tasks that, at the time, will be more important.

There will be other times when you’ll find that your writing lacks energy or spontenaity. This are the signs that you need help.

Listen to them. Don’t try to do everything yourself. Even the top bloggers of this world get guest posts to help them keep up!

5. Hire a copywriting service to take care of it

This might sound self-serving, but consider the cost to you, time wise, that all this content production will take. What is your time worth to your business? Is it effective use of your time doing it all yourself? Or, would you be better off having someone else take care of the copywriting for you at a fraction the time?

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Stop Yo Jibba Jabba! The Mr. T Guide To Tone Of Voice In Copywriting

Thursday, August 11th, 2011

by Steve Kellas

Before we address Tone of Voice in copywriting, let’s begin by clearing up what Tone of Voice is in spoken (voice) communication.

The example I’ll use is Mr. T. You know Mr. T, right? The Mohawk-sporting, muscle-bound, gold-wearing man of The A-Team and Rocky fame?

“I pity the fool!”

“I ain’t no fool. Ya know.”

“Listen. And listen goo’. I’m talkin’ t’ you. When a new kid moves in on yo block, what’s yo attitude? Do ya figga, whadda we need ‘im fo’?”

“You catchin’ my drif[t] Yeah? Goo’…”

Mr. T has a very clear Tone of Voice. When he speaks, you know it’s him. He uses certain phrases, particular inflection, and uses grammar in a way that reflects the character he wants to project.

When we transcribe Mr. T’s words, we are reflecting his Tone of Voice in the spelling, vocabulary, and the particular construction of the phrases.

Tone of Voice in copywriting

You could call the written Tone of Voice the ‘personality’ or ‘character’ of the piece (webpage, brochure, TV advert).

Using a consistent Tone of Voice in copywriting provides gives consistency to a brand’s or business’ communications. Readers like consistency.

If I start writin’ like I’m da T, den ya’ll might find it a bit of jibba-jabba. Ya’ll might say that Steve…man, I pity da foo’.

But, when I use my own Tone of Voice, the text again ‘sounds’ like me.

Ya dig?

There are 3 things to consider with Tone of Voice:

  1. Register: Mr. T’s register is lively, often humorous, slightly silly, loud, and personal. His register is rarely serious, detached, professional or relaxed.
  2. Vocabulary: The words that Mr. T uses are completely different to the words I choose to use. They are all English words, but where I say “I’m speaking to you”, Mr. T say he’s “talking at you.”
  3. Grammar: Formal, in-formal: The structures of your writing give form and meaning. Mr. T’s use of grammar is a thing all his own! Consider contractions (it’s vs. it is) and sentence length in varying the Tone of Voice (shorter is less formal).

You can change the Tone of Voice by altering the register, vocabulary and the grammar. But there is more.

How to use Tone of Voice

I’m often asked how to know what sort of tone to use.

The answer is quite plain.

Your audience determines your Tone of Voice.

Imagine Mr. T at a wrestling match press conference. His Tone of Voice will be even more brash, loud, aggressive and full of slang that it usually is. He aims his Tone of Voice at the wrestling fan audience.

Now imagine Mr. T addressing a congregation at a funeral. His Tone of Voice will be more formal, more quiet and reserved. He will not shout or use slang. Mr. T is respectful and will change his Tone of Voice to suit the audience here too.

Our copywriting must be written in a way that connects with our audience. If they are engineers, the tone might be professional, or academic. If our audience is children, we will use simple grammar, smaller words (vocabulary) and simple concepts.

Online Tone of Voice

In web copywriting, we know that a casual Tone of Voice is preferred over a formal one. We also know that conversational style is preferred over a professional style.

For Big Star Copywriting, our Tone of Voice is:

  • conversational
  • dynamic
  • fresh
  • personal

Research and tone

When doing your research on your topic, it’s important to choose sources that contribute to the Tone of Voice that’s appropriate for your audience.

Wikipedia might be a great source of information, but it is quite formal and dry (being an encyclopedia) and the content itself is factual, rather than insightful or adventurous.

If you’re writing an article for a backpacker travel brand, using Wikipedia as a source for research probably won’t work. There just won’t be the tidbits of information that the backpacker audience wants to know about. They probably don’t care what the GDP is, but they might really like to know where to get a totally awesome massage.

How you find Tone of Voice is by deciding what the audience will best respond to.

Whatever Tone of Voice you take, just be sure that it’s consistent, fool!

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Website copywriting dissected: Case study copywriting Part 1 – Does anyone read these?

Tuesday, May 17th, 2011

by Steve Kellas

This blog post is part of the Website Copywriting Dissected series.

I have a little secret to share with you. Copywriting isn’t always about the direct sell. In fact, when it comes to case study copywriting, you need to be more subtle.

Copywriters use tactics and strategy to persuade and inform readers, sometimes leading straight to the solution, and sometimes providing more indirect routes to the ultimate goal – a sale. Case studies fall into the latter type of website content.

The case for indirect selling

In all fighting, the direct method may be used for joining battle, but indirect methods will be needed in order to secure victory.
~ Sun Tzu, from ‘The Art of War’

I’m not saying that selling is war, but Sun Tzu’s point about strategy is important. For some prospects, the direct approach fails to convince because of their scepticism, lack of familiarity with your business, and good old distrust.

In these cases, we must win over the minds of our prospects with indirect copywriting techniques. We must provide content which shows a solution to a known problem.

“But I don’t want your solution for someone else’s problems.”

I’ve heard many sales people throw that one out when I am talking to them about case study copywriting services. That stance is approaching the solution directly. No. You don’t want someone else’s solution. What the case study is there to do is to convince the prospect that your company has solved a similar problem for someone else.

Indirectly, this means you can also solve their problem. Their mind is won over by the indirect method of showing what you can do, so that they believe you can also do the same for them.

What we’re aiming to get prospects to think, is not that you already have the solution at hand. We want them to think:

“Someone else hired them and were successful as a result. I want to be successful too and solve my problem. I’m going to hire them too.”

Never underestimate ‘me too’ in your copywriting.

We’ll go into more detail on the parts of a good case study in the next few posts.

Coming next in the series: Case study copywriting Part 2 – Great titles

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Let’s Bring the Oscar to the Prom – How Not to Follow Friday

Monday, October 18th, 2010

Lira Leirner is the Social Media Consultant for Big Star Content

I’m an advocate for bringing Follow Friday back to basics. Tweets should be excellent SEO copywriting, Social Media marketing and communication in 140 characters, never a list of incoherent names. Let’s remember what the ‘Eff Eff’ of Twitter is meant to be all about.

As one of twitter’s most beloved traditions, similar to what the prom is to a Hollywood high school, the tradition and original concept has never been about popularity but about celebrating the end of the year – or at least the beginning of a new one. However, realistically, it IS about popularity. Twitter has slipped into a bad place regarding Follow Friday.

Tradition on Twitter

First of all, let me tell or remind you what “Follow Friday” is traditionally. It’s about suggesting Tweeple because you like their tweets and think others will too. It’s a little weekly prize, if you will. It’s a call-out for those whom you feel have contributed to the Twitter community in a fun, informative and enjoyable way, that week or in general. This means that you should suggest Tweeple based on their activity ON TWITTER.

Who deserves an Oscar and why?

Furthermore, in the same way as when you are actually giving out a prize or acknowledgment, it’s not just a name. Continuing with the theme of Hollywood, imagine the Oscars being merely a list of names of the winners, not explaining what film or role or position or even category it was that made the Oscar winners special enough to take home that much loved golden metal man. Without the build up, without the competition and most importantly, without the actual acknowledgement for each single one within their own time frame the whole occasion just wouldn’t be as valuable or special as it is. Obvious, right? This means that when you think someone is worthy of a call-out, you should actually write the reason for that honour and give each suggestion a whole tweet and make it poignant. There’s a reason they won that position. Tell your followers why that call-out is worthy of your weekly prize! And why they should follow whom you suggest.

Unlike the Oscar or the high school prom Follow Friday happens every week, not just once a year. That means it doesn’t have to be a three-hour long fest covering every imaginable category. Imagine having an Oscar ceremony every week! How very boring, time consuming, and even worse – repetitive. Keep it to a manageable 3-5 suggestions per Friday, each week suggesting someone different unless you REALLY like someone.

What Follow Friday is not about

When you look at your Twitter timeline on a Friday, preferably during lunch time, it looks like you’ve landed in a heap of autumn leaves. One can’t see the good trees aka tweeple from all the names that are listed and keep coming, randomly placed next to each other in a stream of tweets. It diminishes the fun, honour and genuine suggestion that Follow Friday is meant to be. So, in order to bring that back, please stop doing the following:

  • creating general lists of names to follow
  • clogging up the timeline with hundreds of Tweeple names all crammed into several tweets
  • suggesting Tweeple you want to please
  • suggesting your friends who are never on Twitter just because they’re your friends
  • suggesting your friends who are on twitter too much just because they’re your friends. Either they clog up everyone’s time line or they only talk in private providing nothing of interest to a new follower
  • suggesting the top ten random Tweeple who re-tweeted you even if they’re semi-spam
  • suggesting Tweeple you feel sorry for
  • suggesting Tweeple because they suggested you (just thank them instead)
  • and in some very bad cases, suggesting Tweeple who asked you to suggest them!
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Why a good blog ghostwriter should be heard but not seen

Wednesday, October 6th, 2010

Derryck Strachan is the Managing Director of Big Star Content

We are blog copywriters for several large clients. Mostly we’re ghostwriters. I could tell you who we work for, but I’d have to kill you, as they say. No really, the terms of our Non- Disclosure Agreements are that strict.

Confidentiality is one of the drawbacks of what we do because I can’t list all the great clients we work for. However, discretion is one of the key factors that corporate clients look for. After all, we’re writing on very technical subjects on behalf of some very senior people, where demonstrating high-level expertise and accurately replicating a very idiosyncratic tone of voice is crucial.

The ghost in the machine

Our clients don’t want their clients to know that actually they’re outsourcing their blogging to a copywriting service. Why? Because their readers have invested in the personal brand of the writer. Destroy that illusion and you destroy the connection.

When is Gordon Ramsay not Gordon Ramsay?

We don’t work with Gordon Ramsay, but I’ve met one of his ghostwriters. One of them. It’s an illusion we all buy into – that successful people are still writing their own content. Even though key personnel are generally too busy to write regular blog posts (let alone get involved in social media marketing) readers still expect it to come from the author they’re following.

It doesn’t even bear much examination – to imagine someone like Gordon Ramsay, or Duncan Bannatyne, or Jamie Oliver, or Richard Branson (none of whom we work with) taking time out of running their multi-million pound empires to write a personal blog every day, or a newspaper column, or a book every six months, just doesn’t stack up. They may do some of those things occasionally but generally the time-money equation doesn’t stack up.

When you’re earning hundreds of pounds an hour why would you spend an hour, two hours writing when you can get someone to do it just as well, if not better, for £40 a hour?

And yet, we ignore that fact and maintain the illusion that they have written it themselves because we don’t want to read Arthur Thomkinson’s Great British Pub Food (Ramsay), or Diane Smith’s 30-minute meals (Jamie), or Alan Stewart’s Wake Up and Change Your Life (Bannatyne).

A ghost writer isn’t just for celebrities

The same is true for businessmen and women from all sorts of organisations. They don’t have the time. You don’t have time. But how can you trust someone else to do it for you? Surely your tone of voice is unique? Surely no one else can represent your expertise? Surely no one else will be good enough?

We work at the top end of blog copywriting so we make sure that our work is indiscernible from the work of even the most expert team member or senior executive. It needs to be because often their readers are their peers, competitors, and a part of their real world network. In short, they could spot the difference and they want the knowledge and expertise of a particular individual not Derryck Strachan (unless you’re reading this blog of course).

Horses for courses

Frequently our work is better than the real author. Again, it’s an issue of time and focus. We’re dedicated to finding new subjects to write about, ensuring posts are targeted to the right audience and the right keywords.

Our clients generally don’t make a living by writing. They make money by running businesses selling a diverse range of products and services. It may sound obvious but a professional writing service should be better at writing than you are. It sounds obvious but we make our living writing, so we have to be good at it.

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3 facts that prove you need a UK copywriter who knows social media

Monday, September 27th, 2010

Lira Leirner is the Social Media Consultant for Big Star Content

This week I came across three pieces of information that made it crystal clear why the skills of a good UK copywriter in conjunction with sound social media knowledge is of increasing vital importance to a business that wants to succeed.

1. English is the world’s primary language

Stephen Fry, a British national treasure, uncovered for me yet another fascinating fact to join the numerous ones he has already infused into my brain. Out of an estimated 6.5 billion people in the world, 4 billion speak English. That’s more than two thirds! This is particularly important online, as that’s where the world’s “prime language” really manifests itself.

What this means for you: No matter where you are in the world, if you want an effective online presence then your best investment is to utilise the skills of a talented UK copywriter for optimal exposure. A web copywriter who really knows the English language with all its twists and meanings so well that they can understand which idioms, sentence formation and choice of words apply to a certain audience and most importantly, represent your company best.

2. The World Wide Web is dead, long live the Internet

In a highly controversial and discussed graph, Wired Magazine proclaimed the above sentence. They pointed out a classic stream of use throughout the day which makes one realize that, yes, we do use applications more than their actual websites. For instance, I read Google reader instead of going on the respective blogs. I communicate through Facebook, Twitter and Skype and read the news on Twitter or the iPhone application of the respective news ‘papers’. If not shopping in person and often WHILST doing so, I browse on eBay, net-a-porter or Amazon applications. Even email seems to be slowly dying in my personal habit as I only employ it for work, as my little helper or to communicate with my (relatively) tech-savvy grandmother. However, even then I am usually accessing it via the iPhone application. I could go on but you get the picture.

This fact was disputed (read the article on Boing Boing outlining which numbers were accounted for and make sure to read the comments as well!). However, for a great majority of busy businessmen and businesswomen this argument is applicable.

What this means for you: The SEO copywriter in charge of your company’s online presence needs to understand how your target audience accesses the content you put out there. They also need to be able to incorporate this in the choice of platforms and their respective rules of conduct and content output when writing content for you. You should therefore choose a UK copywriter who brings with them the knowledge of not only the audience they write for, but also the platforms these audiences use the most.

3. The rise of social media

Being a social media consultant, I have to fight the urge to say “Doesn’t that speak for itself?” but instead I would like you to watch this short yet mind blowing clip that we have discussed on this blog before.

What this means for you: By hiring a UK copywriter who understands not just the English language but also your audience, the way they use content AND social media, you will get a far better ROI and a greater conversion of clicks into cash. If you are a budding copywriter already I hope I showed you how important it is to understand social media – have a look at our Writing for Social Media course for more information.

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How the Right Hash Tag can Make Your Campaign a Success

Friday, September 3rd, 2010

Lira Leirner is the Social Media Consultant for Big Star Content

Last time I talked about how the hash tag can make you a more elegant copywriter and help you create a context for your Social Media content without wasting unnecessary space from the limited 140 characters.

However, there are many other uses of hash tags. In fact, this is not an official Twitter shortcut such as the @, which directs the tweet at the user you place immediately after the symbol. No, it has been introduced by the users themselves and therefore merely relies on a code of conduct and general consensus. But since it is the users we care about, and not twitter, that’s actually quite important.

Once you understand your audience and who you’re talking to, coining a hash tag to promote a Social Media campaign is only one step away.

Hash tags tend to shift a little here and there in the beginning of their existence. Make sure you’re the first to create yours or understand which ones are trending in order to plug into the already established hash tag. At the beginning they may look like #health2eu, #HealthForTheEUParis, #HealthConferenceParisEU2 etc. The variations are of course endless. The shortest version, however, often tends to win the upper hand and more often than not, very quickly establishes itself. In the case of the Health 2.0 Europe conference in Paris, the trending hash tag turned out to be #health2eu.

Topic or Event

This is used to a great extent for conferences but is also usually the type of hash tag which holds the majority of positions in the top trending topics. There are some famous recurring trending hash tags such as #NowPlaying and #ff (Follow Friday, I’ll be discussing this in another article), which is used across the different cliques and ages of twitter. Much like the ‘voice’ of a group, each has their own recurring hash tag themes and topics. For example, in my own group I see a lot of #TodayIAmWearing, a hash tag and campaign coined by UK Vogue.

Event hash tags almost deserve their own category for being such a popular use of hash tags that it even prompted some useful tools to emerge. In many cases, the hash tag for a conference starts with the official announcement, for example #health2eu and start of the discussion. This can range from excited chatter to logistics questions to already full on discussions. Events tags are one of the few hash tags that are easily and very quickly established with a majority of consensus. To get the most out of a conference hash tag, use some of the following tools, which allow you to respond, chat and update as well as follow:

  • http://tweetchat.com/ This is an extremely useful application which gives you three options to choose from and facilitates the use of hash tags tenfold
  • http://tweetgrid.com/ Useful for when hash tags are not quite agreed upon yet – you can create a grid with a window for each variation of the hash tag allowing to follow them all at once.

Rules

  • Keep it short
  • Tweets are real time feeds – dates aren’t necessary. Not #WorkMeet2010 – #WorkMeet will do and means it can be used again later
  • Use uppercase letters for each new word
  • Don’t use spaces or symbols such as ‘&* etc, it will break the tag
  • Use proper grammar. Not #YoureCool but #YouAreCool since #You’reCool will look like #You

Handy #Tools

If you’re using the actual twitter page, you can see trending topics on your homepage on the right side. However, sometimes it is advisable to use some helpful tools

  • http://hashtags.org/ Where you can see the trends neatly displayed in a graph as well as an even neater layout listing the users, actual tweet and time
  • http://www.whatthetrend.com/ This is a great place to understand what those trending topics on the right actually mean or stand for – a useful tool when you’d like to join in but don’t understand what the deal is 100%. You want to know before you engage!
  • http://twubs.com/ Particularly useful to find grouped trending tags ranging from conferences to news to TV

Go ahead, try it! But don’t forget to actually engage within the content of the rest of the tweet, otherwise the hash tag is just a lonely signpost.

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The # tag user is a more elegant writer

Tuesday, August 24th, 2010

Lira Leirner, Social Media Consultant

Yesterday I had an intense conversation in which it transpired that we no longer look at content in its own right. When you are being shown a photo album, it comes with commentary rather than five further pictures that would explain the content.

When you go to an art gallery, there’s a description next to the painting rather than several other paintings telling you the story of the artist’s life. When you watch a play, you’ve read the program rather than having an actor talk you through the production background and credits.

Moreover, when you see something on its own, you are more likely to either bypass it or search for supporting information. Content, especially supporting content, is everywhere and no more so than on here, the empire in which Google rains and SEO purrs by its side like a tamed tiger. The hash tag is the beautiful and popular twin-sister of the content tag.

Imagine an empty white space with a big window and a broken piece of furniture, which you just so happen to walk past on the way to work. This can mean a lot. It can mean a shop has gone bankrupt, emptied the space but dropped that piece of furniture. It could mean there’s a new pop – up gallery that hasn’t finished constructing the space – hence, there are no descriptions, titles or tags. What if you looked twice and there it said “Waste of Space” at the bottom corner of the window? How about a scratched out “Wo-lw-rth-“ or in really obvious cases “Shop coming near you soon”. Would that be clearer? Maybe not, but it gives you a second layer of information to explain the situation with.

Now imagine a piece of content that has no reference to anything but itself. Imagine you’re working on your spread- sheets and an automated Social Media interface such as TweetDeck makes a little “ping” noise. You look up and there it is, between all the headers and questions and links. Just a plain little tweet statement that says, “Leaves are green”. What on earth is that twitterer trying to say? But then you see a hash tag, and it all makes sense. It could be #ObviousStatements, #ScienceIsWrong, #EnjoyingNature, #ItIsNotAutumnYet, #IAmBored, #ResearchingPaint – anything. But it will make the tweet a lot clearer without disrupting the copywriting itself in any way.

Make the most of your 140 characters

This is particularly helpful when you want to make sure the SEO of your content is covered without having to add a whole other pointless sentence taking up any of your 140 characters of a tweet. You want to engage your reader but not bombard them with statements.

“You don’t ask visitors to do heavy lifting as soon as they come through the door either, do you? http://ow.ly/2lnUx #CopywritingTips”

  • The majority of the 140 characters are taken up by the interesting question or  content you want to pose to your readers
  • Although the question itself does not use the key words you need, anybody looking for copywriting tips will be able to find this tweet and with it, the link
  • It indicates the nature of the answer of the question without giving it away
  • It evokes curiosity and a higher possibility of tempting the reader to click on the link because they know it is relevant to them but are not sure how

If this were a tweet, I’d add #TheRightWayToUseHashTags. Imagine there was no hash tag description at all… People might have thought the question was meant literal and that the tweet was discussing courteous ways of greeting guests.

#HowNotToWriteTweets

  • “This is a Copywriting Tip.”
  • “One of our copywriting tips is wondering whether you should ask visitors to do heavy lifting as soon as they come through the door.”
  • “The right way to use the hash tag is as follows in an example”.

Hash tags can be used in many different ways and are helpful for SEO, online campaigns, which denote solidarity on a topic, and identifying trending topics such as #ff to join in, hereby ensuring a higher readership based upon miniscule use of words that could have meant missing out entirely. I’ll talk about the different uses in another #SocialMediaHighSchool article.

There’s nothing wrong with being mysterious. As long as it’s clear what you are talking about, of course.

Words by Lira Leirner (Big Star Content’s Social Media Consultant)

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