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How to choose the right copywriter

February 6th, 2012

Choosing a copywriter to work with might, at first, seem like it just comes down to rates. Yet, we know from experience that hiring the right copywriter for your project involves a lot more than money.

Here are a few of our tips for how to choose the best copywriter for your next project.

Experience matters

While many copywriters can write, often the big difference between stellar copywriting and bland, ill-matched text comes down to the individual’s career experience and their personal experience with the subject.

Longevity is a good sign. Anyone who has written for clients for a while is obviously good enough to stay in business.

But how can you tell the difference between ‘good enough’ and ‘great’?

Look for (or ask about) the copywriter’s direct experience with your industry, or with projects like yours. If you are looking to have website copy written, look for a copywriter with some web copywriting experience.

When we work with our network of copywriters, we carefully match projects with a copywriter’s experience. For example, if we have a website for an insurance company, we match up the project with a writer who has direct experience with the insurance industry because we know that he or she will be able to jump right in and start working on the project without a lot of lead time.

Experience isn’t all, however; some copywriters are better than others at picking up new information.

Talk to them

There is simply no better way to choose a copywriter than to talk to them. Ask them questions about how they work, what experience they have, and when they can schedule your work in.

Ask yourself a few questions during and after the conversation:

  • Is this someone you would enjoy working with?
  • Do you sense they can do the job?
  • Did she convince you that she is the right person for the job?
  • Does he sound supportive and collaborative?

Trust your instincts and go with the copywriter you feel most comfortable with.

Get a sample

Another way to sway your decision is to ask for a sample of something relevant – either related to your sector, or something similar to the type of project you have in mind.

If you need something specific, then commission a sample from the copywriter. This will be a cost-effective way to judge the copywriter and to see whether they will fit with your process and marketing requirements.

Seriously.

This is money well spent, especially when you have so much at stake. You want to be certain your copywriter is someone you can work with, and who can write the way you need them to.

(Shameless plug: right now we’re offering a free sample article for new clients)

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3 copywriter techniques for creativity

February 3rd, 2012

by Steve Kellas

When people learn that I’m a copywriter, they often hit me up for tips on how to be creative. Some want to be more creative as writers. Some want to be more creative in their everyday lives. Other still want to learn more about being a creative copywriter.

Here are 3 of my favourite tips on creativity and being a copywriter:

1. Stop forcing it

I really believe that creativity is something we can all tune into, if only we stopped trying so hard.

If you’re a copywriter, this is difficult to achieve due to deadlines. But it’s a necessity if you want to succeed in this business.

You need to just step back and find a way to let the ideas come in their own time; give your creative mind some space to work its magic.

You have likely already had experience with this.

It happens when you are about to tell your spouse or friend about something really cool and then – poof! – the thought vanishes. You get up and wander off to another room to do something else. As you are folding the washing or looking for the book you misplaced, suddenly the thought returns. Eureka!

This is your creative (right brain, non-logical) mind working behind the scenes. It does its best work when you don’t force it. If you are trying to think ‘creatively’ you are usually being too logical.

For me, the magic happens when I’m in the shower. I get my best ideas about a minute after I step under the water because I have freed my mind to do its work and when I am least expecting it, the ideas pop into my head.

The trick is remembering them long enough to write them down! (I use the foggy mirror, much to my wife’s annoyance.)

2. Laugh more

Serious, logical energy snuffs out creativity before it begins. It’s supposed to be fun!

Try point #1 again, then go have a good laugh about things.

If you’re a copywriter and actively working on a creative problem, come up with the funniest, stupidest, wackiest ideas you can. Laugh about them with someone (your art director). Bounce ideas back and forth, and play out the hilarious ones to their end.

Ask questions that make you laugh: what if this product made people invisible? What if we posted cooked chicken to customers? What if demolition engineering was planned like Ikea assembly instructions?

“What if” is the seed of creative ideas.

3. Borrow and remix

Here’s a thought for you to meditate on: being original and being creative aren’t the same.

The great artists of our world borrowed and built upon the inspiring works of their predecessors. They tried techniques they saw others using and then adapted them to their own creative ends.

Every copywriter I know will tell you to study the greats.

Every author will tell you to read and write like the masters.

Creative sparks happens when you take an idea from one place and give it a new use in another.

In business, we can use creativity to come up with new products by borrowing ideas from other industries. For example, Apple asked ‘what if’ furniture design ideas could create computers that look nice, rather than like…computers!

What if you tried each of these 3 tips today? Let’s find out!

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Copywriter advice for the DIY crowd

February 1st, 2012

We know how you feel. We do it to. Copywriter by day; DIY plumber by night.

There are times when you simply want to, or have to, handle the copywriter work yourself.

That’s okay. We get it.

Here are a few of our best tips to help you be a better DIY copywriter.

(Just in case you end up with a leaky headline or a call-to-action that doesn’t work, our emergency copywriter number is 01803 865 025.)

Begin with a plan

Most DIY copywriters want to start at the beginning and just write. It’s how we were taught to write at school: beginning, middle, end.

But it’s the wrong way to approach copywriting – especially web copywriting.

Why?

Because without knowing where you’re going, you’ll never get your reader to do/buy/respond in the way you want them to. They’ll be ‘lost’ in your rambling words.

You need a plan.

Take a look at the post from Monday, A copywriter with purpose. Read David Ogilvy’s letter. Do you see why you need to know the plan?

What problem are you solving for your customer? What does the brochure, web page or email need to do? Write down that goal and keep it front of you.

Now make a step-by-step plan for the case you need to build to get the reader to agree with your goal (i.e. get them to do what you hope/want them to do.)

Write everything twice

Let’s just assume that being a copywriter is not your regular job. That’s cool. We’re not plumbers, lawyers, designers, engineers or shopkeepers.

Plan on the writing taking twice as long as you think it should.

If you think you can write a good blog post in an hour, plan to write for two hours.

We suggest this not because you’re slow, but because this isn’t what you do every day. It’s a way to be realistic about how long it will take to write enough good copy to get a post out of it.

In fact, write the post, then walk away from it for a day or so.

Come back, sit down and re-write the post again. Make it better than the first draft.

Now edit it. Tighten it up.

Remove and get rid of redundancy.

Throw away cliché.

Find you’re errors that get threw spell and grammar cheque.
(They will sneak in there if you don’t review your writing carefully.)

Read it out loud to yourself

Seriously. Your ears are better than your eyes at understanding language.

Don’t be embarrassed; you’re being a copywriter. We do quirky things like this.

If your writing sounds at all like advertising, re-write it until it sounds like you (read this for guidance: It’s not me! The voice of a copywriter).

If you hear awkward phrases, fix them.

If you hear mistakes, correct them.

If you aren’t sure how to fix them, try re-writing the whole section.

As a last resort, start over again.

Good luck!

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A copywriter with purpose

January 30th, 2012

by Steve Kellas

It helps me be a better copywriter when I read the inspiring personal accounts of others who have made a mark in this business.

Today I read a letter written by David Ogilvy that gave me great pleasure.

He was a copywriter with purpose and one of the original ‘Ad Men.’ Everything he wrote, he wrote for a reason and with clear intent.

I enjoyed his analysis of the steps he took to produce the best copywriting work he could because it clearly shows how much effort, blood, sweat and tears goes into writing good copy.

If you want to know how be a copywriter with purpose, follow along in Ogilvy’s footsteps.

Get the client to agree early on

You won’t go far as a copywriter if you don’t get the client to buy more of your work. The key to success with clients (and consequently to creating great ads) is to get them to agree to your direction before you write out a single creative ‘idea.’

If you follow Ogilvy’s lead here, you need to restate the problem and what the campaign needs to do.

As a web copywriter, I do this by stating every page’s purpose and goal(s) in a table that I share with the client. By asking for comments at this stage, we clarify the direction of the copy together. This becomes the roadmap and it simplifies the approval process.

With agreement early on, revisions tend to revolve around errors and omissions instead of being due to a misunderstanding of what the page is supposed to do.

Write a lot, cut a lot

This is something that is difficult to do in practice, but necessary in order to be good at being a copywriter. If you are used to writing off the cuff, you’re really missing a chance to make your copy shatter all expectations.

The first ten to twenty headlines (email subject lines, blog titles, etc) that you write will be obvious, cliché and, sometimes, ridiculous. It is only after writing every permutation you can and getting through the clutter that you can the nuggets of copywriting gold.

I always advocate writing an outline. This will help you keep your direction, making editing easier. Write each section of the outline one at a time. Write way more than you need. Write so much you repeat yourself. Go back and cut out all the fluff and tighten your writing until it is…well, tight.

Agonise over every line

I have been a copywriter for over 13 years now and I still agonise over every line of copy because I care. Or perhaps it’s as Ogilvy said: “I am terrified of producing a lousy advertisement.”

Copywriters worth their weight in gold are the ones who care enough about the words they use that they feel an agonising sense of personal responsibility every time they sit down to the keyboard or notepad.

Remember this when making changes to the copy: a lot went into those words and everything was written for a reason. But, there are good ways of giving your copywriter constructive feedback.

I don’t know if I’ll ever be considered ‘one of the greats’ but I do know that I care as much about the copy I write today as the copy I wrote when I started out.

Thankfully, unlike Ogilvy, I don’t often need half a bottle of rum to get there.

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Copywriter wanted! Why your designer needs a partner

January 27th, 2012

by Steve Kellas

As a copywriter, I have had the privilege of working with some of the most talented art directors and designers around the globe. What every one of the them has told me when we begin working together is how happy they are to have a copywriter working with them on the designs and creative direction.

No one likes working in a vacuum and designers are no different. They need a partner to help them find the best ideas. But that’s not the only reason why you should put a copywriter in touch with your designer right from the start of a project.

Copywriters make design more efficient

By working on the design and copy together, your designer will be able to work more efficiently, because there won’t be a back and forth of copy revisions or ideas that completely change the direction.

She will be able to layout the designs with the correct words in place, trusting that the length and style of the headings, subheadings, buttons and other page elements will work within the design.

This streamlined working relationship actually saves clients money, because there are fewer costly design revisions due to copy overrunning or changing a design direction down the line.

For the copywriter, this process is more efficient and satisfying too. Working with the designer during the design helps the copywriter understand the creative approach and craft the copy to reflect this direction in the tone of the writing. When good copy and good design work together, the results are magical.

Designers see shapes, not words

Designers – the really good ones – see in shapes when they are creating a website design or brochure layout. They rarely read the words they are placing, so you need someone on your team who has an eye for words right from the start.

It’s too easy to miss obvious errors when all you focus on are the way the words look. And why should you rely on a designer to spell check the words anyway? That’s not what they’re good at. Their talent is in shapes, colours, patterns, and seeing what the rest of us overlook.

Copywriting after design make Jack dull b…

Stuck with a design that forces your ideas into a small space? It makes the writing process more difficult, and sometimes the results aren’t as expected. Truncated snippets and random ellipses start appearing.

Take your typical blog. Where your designer created a layout based on shape and his or her own guess at what the copy might be about, you will find that some of your headlines and summary lengths don’t allow you to express what you need to.

When your designer works with a copywriter from the start, they can work out together how long titles and snippets should be and the copywriter can then set guidelines for you (and your team) to follow once the design is online.

There are a hundred more reasons your designer wants to work with a copywriter, but you’ll need to ask them.

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It’s not me! The voice of a copywriter

January 25th, 2012

by Steve Kellas

“As a copywriter, you know you are doing a good job when no one comments on your work.”

Those were the first words of encouragement I received from my Director of Copy when I was a cheery-faced new copywriter.

At the time, I didn’t really understand that he was talking about ‘tone of voice’ and it took me many more years of practice to get the right voice into my copywriting.

Copywriting isn’t about ‘me’

What I have come to understand about my Director’s insight – that no one comments when you’re doing it right – is that a good copywriter uses the right tone of voice and says all the right things, so that the ‘conclusion’ in the mind of the reader is so obviously correct, that there is nothing to say.

When I’m writing for a client for the first time, I ask them about the tone of voice of the writing. This establishes the language, manner, and ‘sound’ of the voice we all hear in our heads when we read the copy.

But I don’t ask “what is the tone of voice for this” because no one knows what that means. Instead, I ask “whose voice should we hear when we read this?”

It’s something I alluded to in Stop Yo Jibba Jabba! The Mr. T Guide to Tone of Voice in Copywriting. If you don’t write the words in a way so that the reader ‘hears’ Mr T speaking, you’re not getting right the tone of voice.

It’s really difficult to use another voice

Everyone can write to some degree, and many businesses will try to do the copywriting themselves instead of getting the services of a copywriter.

But most people write the way they think it should sound.

That’s why so much advertising is boring – it all sounds the same precisely because everyone is writing the ad to sound like ‘advertising.’

They are all using the ‘advertising voice’ not a specific voice for the brand.

“Get all this for the low low price of twelve pounds ninety-nine, while supplies last.”
“…<insert product/service here> offers customers a solution to <insert problem>…”

There is nothing in this writing that is genuine, interesting or human. It is boring. But it’s easy to do.

How to find the right voice

Begin by asking yourself who you should hear when you read the words. If you are copywriter, ask your client who they want to hear.

Listen to clips from that personality, if he or she exists. Write a list of the words and phrases that personality uses. If it’s an archetype you’re going for (e.g. friendly neighbour), then imagine the kinds of phrases that person might use and make your list.

Once, I had a client tell me that the voice she wanted to hear was her granddad’s. He had passed away, so I asked her to tell me stories of granddad and quizzed her about the things he used to say. That way, I built up a picture of the man and had some of the language he used. This helped me create the right tone for the words, so that when my client read the copy, she heard her granddad.

I encourage you to practice using a different voice as a copywriter – be Mr T, just for fun – and write your copy from another person’s perspective. I guarantee you’ll have more fun with the copywriting, and your customers might just like it too.

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3 super effective ways to kill ‘copywriter dread’

January 23rd, 2012

You sit down at the keyboard, all full of cheer and smiles. It’s a new year and you are psyched up to tackle the to-do list. You have decided to be your own copywriter this year. You’re going finish those new web pages, spruce up the old landing pages and actually get your email newsletter out on time each month.

That’s when the dread hits you.

I call it ‘copywriter dread.’ Some call it the January Blues. Perhaps you prefer ‘back-to-work-itis’?

Whatever you call it, there are ways to beat back the dread and get productive with your copywriting no matter what time of year.

Here are three verified (by yours truly) super effective ways to kill the dread.

1. Borrow a page from Nike’s playbook

‘Just do it’ was such a wonderful campaign because it was so precisely insightful into the workings of human nature. We don’t always know where to begin.

Sometimes being a web copywriter isn’t easy. Self-doubt There’s a blank page just staring back at you. Your colleagues, friends, customers and strangers will ‘judge’ your writing.

As human beings, we all need to be pushed at times, and at other time all it takes is one small action.

So, just write.

Sit down and start writing. Write anything. Write about not being able to write.

2. Outline

Whenever we run web copywriter training workshops, I always tell the participants to outline their work.

Why?

Because it helps the copywriter in you to let the ideas flow, getting them down on the page by committing you to just doing the outline and not worrying about the writing part (yet).

When the blank page looks back at you like the local bully, you can fight back and just do the outline (see above for Nike-related inspiration). Here’s how I outline a web page:

  • Topic and angle: this will become your headline. It doesn’t need to be creative; in fact some pages are better off just saying what they are (e.g. About Us). If you’re blogging, play around with ideas until you find a compelling twist to your topic that will attract attention when you share the post.
  • Goals: what is the one thing the page needs to do? Get shared? Get sign ups? Convince readers to look up the pricing? Whatever it is, outline it and write the reader to the goal. Set a primary goal, and if necessary, a secondary and tertiary goal. Any more than that is an indication you have too much going on or don’t know what you want from the page.
  • Main points to cover: I try to keep it to the 3 or 4 main points. This keeps my writing tight and helps reduce the chances the reader will be distracted and head off before finishing my page.
  • Call-to-action: tell the reader what they should do next. This relates to your goal, but don’t forget the opportunities along the way to create valuable links to further content and to your secondary or tertiary goals.

3. Write a bit at a time

Being part of a copywriting agency brings with it a lot of topic-switching. Sometimes this can be distracting, but often it’s inspiring and creative.

I usually like to write an entire piece all in one sitting. But there are days and topics that require more effort. So I break the process down into pieces.

If you have outlined your work (you should!) then you can focus only on writing each section at a time. This will help your motivation, but also keep you focussed on the topic at hand, and on-target.

That’s it. Just write. Start with the outline. Write each section at a time.

Before you know it, you’ll have reached the end…

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The right way to give feedback to a copywriter

January 16th, 2012

It’s not track changes. Nor is it red pens.

These are the tools of an editor and they are useful in providing corrections to text. Most editors are very good at using these tools and most writers accept the advice of the editor, albeit reluctantly.

Unless your project is at the proofing stage, they are entirely the wrong way to feed back to your copywriter about the copy they have written for your brand or business.

Here’s what you can do instead:

Use the ‘insert comments’ feature

Relieve the burden and hours spent reviewing copy by using the more useful feature of the Office and Adobe suites; the comment.

As I pointed out last week in how to get what you need from your copywriter, if you are in the habit of rewriting the copy instead of explaining your ideas or objections, you are not getting the most you can from the relationship with your professional web copywriter.

When you use comments and explain why a passage isn’t working, or to praise a particular phrase that you like more than others, you will be collaborating with the writer and still keeping a hand in creating the language that makes up your brand.

This is productive and it’s a better use of your time (it’s quicker to explain than to make sure it’s all corrected properly). Commenting helps your copywriter and copywriting agency to understand your position and apply a consistency across any new or previously written copy. It also gives them the space to work their magic on your behalf, instead of taking pure direction without any input.

Here’s an example:

Our clients typically find a 10% rise in order size by implementing this feature. Comment: by Steve 16.01.2012 – re “clients” we prefer to say “customers” so we are consistent with the sales team

Now the copywriter knows why you have a preference and they will use it in all future copy.

Try speaking to each other

Sometimes it’s just easier to talk to someone and explain your views and ideas.

It’s also a good chance to build rapport with your web copywriter. The more you can do this, the more passionate the writer will be with your brand, business and ideas.

Above all the professional copywriter wants to get it right. And they are adaptable.

Copy people are good at expressing what your brand needs to say to your customers in many ways. Speaking to your copywriter will allow him or her to explore alternative concepts with you, putting you at the heart of decisions in the early phases of writing.

Do you use another feedback mechanism?

We’d love to know how you collaborate with your copywriter to get better results. Do you use email, Twitter or Skype?

Let us know in the comments.

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